Sales Success Specialist

ZEISS Group

. Act as a primary contact for communications, customer care and inquiries for a ZEISS Meditec Consumables region .

Posted 9/17/2026full-timeDublin • California • United StatesMid-LevelSenior💰 $28 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Order Administration and Customer Support, with a strong focus on cross-collaborative communication and customer service. Proficient in managing orders, inventory analysis, and adhering to GMP and ISO 9001 standards.

Highest-signal resume keywords

Order Administration ExperienceCustomer Service SkillsProficient in ERP/CRM SoftwareCross-Collaborative CommunicationInternational Order Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInventory AnalysisSales Order EntryConfiguration ManagementForecasting

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationSelf-MotivatedTeam Collaboration

Tools & Technologies

Microsoft ExcelERP SoftwareCRM Software

Industry Keywords

GMPISO 9001Customer CareSales SupportOrder Backlog Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Act as a primary contact for communications, customer care and inquiries for a ZEISS Meditec Consumables region
Prepare and enter sales orders into ERP/CRM and execute transactions to completion
Collaborate with SBU factory, shipping, accounts receivable, sales partners and other ZEISS entities
Review configurations and build orders using US inventory and factory orders
Review and escalate shipment backlog
Forecast, manage order backlog and release orders to revenue
Provide cross-collaborative communication and customer service to ZEISS customers, including 2- to 4-hour response times
Obtain approvals and documentation before completing transactions
Process orders from receipt through invoice and provide order and shipment status
Create capital equipment quotations
Monitor orders and coordinate with production control, shipping and logistics
Review scheduled ship dates and update customer delivery requirements
Analyze inventory and assign it to orders; complete configurations via factory orders
Maintain detailed communication and customer activity records
Provide daily, weekly and monthly order status reports
Process orders, returns, exchanges, cancellations and price adjustments according to SOPs
Assist in creating forecasts for the sales force
Back up Sales Success Specialists as needed
Maintain and follow applicable GMP and ISO 9001 processes and procedures
Resolve customer complaints while maintaining positive customer relations and acceptable financial and ethical outcomes

Requirements

What you’ll need

Requires 3 or more years of related experience in Order Administration, sales support and customer support roles
International order experience highly desirable
Understanding of complex configurations with the ability to build and assign existing inventories to an order
Demonstrated cross collaborative communication skills
Customer service skills that will support successful response to common inquiries or complaints from customers
Ability to respond to regulatory inquiries
Excellent written and verbal communication skills are necessary
Self-motivated, ability to work with minimal supervision
Must work well in a team environment
Proficient with Microsoft Excel, ERP/CRM or similar software applications is required
College degree or equivalent preferred
Bi-Lingual (English/Mandarin/German/Spanish) Preferred

Benefits

Comp & perks

Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
Performance bonus or sales commissions
Retirement savings plan
Paid time off