Team Lead, ServiceNow ITBM & Custom Applications

ZEISS Group

. Provide disciplinary and functional leadership for product teams in the areas of ITBM (IT Business Management) and CUST (Custom Applications) .

Posted 10/7/2026full-timeOberkochen • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Business Management and Custom Applications, with a strong focus on software development, IT architecture, and process consulting. Possesses leadership capabilities to develop teams and manage projects while ensuring alignment with security standards and stakeholder requirements.

Highest-signal resume keywords

Product OwnershipITBM ExpertiseServiceNow EnvironmentBusiness Process ModelingInternational Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentIT ArchitectureProcess ConsultingSecurity StandardsBusiness InformaticsIndustrial Engineering

Soft Skills

LeadershipInterpersonal SkillsCommunication SkillsCreative Problem-SolvingNegotiation Skills

Tools & Technologies

ServiceNow

Industry Keywords

IT Business ManagementCustom ApplicationsEnd-to-End Process ConsultingQuality OrientationResults Orientation

Tech Stack

Tools & technologies

ServiceNowTypeScript

About the role

Key responsibilities & impact

Provide disciplinary and functional leadership for product teams in the areas of ITBM (IT Business Management) and CUST (Custom Applications)
Develop teams and employees while collaborating with external service providers on projects and day-to-day operations
Serve as Product Owner for the Custom Applications area
Take responsibility for the continued development of products and their alignment with ZEISS requirements, working closely with relevant stakeholders
Ensure and continuously improve the applicable security standards for applications within your area of responsibility

Requirements

What you’ll need

Degree in computer science, business informatics, industrial engineering, or a comparable qualification
Sound knowledge and professional experience in software development and support
Comprehensive understanding of IT architecture and processes in the ServiceNow environment, ideally with experience in ITBM and Custom Applications
Strong understanding of business process modeling and analysis, as well as experience providing end-to-end process consulting
Excellent leadership, interpersonal, and communication skills, along with confidence in facilitation, organization, and negotiation
Strong customer, quality, and results orientation, combined with excellent analytical, organizational, and planning skills and the ability to quickly grasp complex topics
Creative problem-solving skills and experience in international project management
Good German and business-fluent English skills, combined with a high level of intercultural competence