Technical Support Specialist

ZEISS Group

. Provide first-level technical support for ZEISS CMM hardware .

Posted 10/13/2026full-timeUnited StatesMid-LevelSenior💰 $65,000 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for ZEISS CMM hardware, with strong problem-solving abilities and proficiency in customer relationship management. Capable of effectively communicating technical advice and managing service quotations while supporting departmental objectives.

Highest-signal resume keywords

Technical Support ExperienceProblem-Solving SkillsCustomer Relationship Management (CRM)Proficient in MS OfficeElectrical Schematics Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportCMM Hardware SupportRemote DiagnosticsService QuotationsProblem Statement DefinitionSAPSAP-CRMElectrical Schematics ReadingSoftware Application SupportQuality Support

Soft Skills

Excellent Communication SkillsSelf-MotivationTime ManagementCustomer FocusAbility to Multitask

Tools & Technologies

PCMS Office (Word, Excel, PowerPoint)Ticketing Systems

Certifications & Qualifications

Associates or Technical Degree in Engineering

Industry Keywords

Technical SupportEngineeringCustomer SatisfactionService RepairsQuality and Tools Department

About the role

Key responsibilities & impact

Provide first-level technical support for ZEISS CMM hardware
Resolve customer issues through ticketing systems, CRM workflows, and direct communication
Interact with customers and create service quotations for unplanned services
Perform remote diagnostics and provide additional customer support
Define problem statements and solution paths
Provide technical advice to service engineers and deployment coordinators regarding service repairs and events
Support the Quality and Tools department as needed
Report on products and identify potential problems and pitfalls
Escalate calls according to company procedures
Support Technical Support Management in meeting departmental objectives
Perform other duties assigned by the supervisor
Demonstrate ZEISS Core values and reinforce company initiatives, policies, and procedures

Requirements

What you’ll need

Associates or technical degree preferred in an engineering or related field
Equivalent experience in the field of technical support / engineering accepted
Experience in the field of technical support and / or software application of a minimum of 2 years preferred
Ability to work both independently and efficiently to meet deadlines and as part of a team
Ability to read and understand electrical schematics desired
Excellent verbal and written communication skills
Excellent problem-solving skills with the ability to work independently from problem statement to solution
Proficient in PC and MS Office (Word, Excel, and PowerPoint required), SAP, and SAP-CRM
Ability to multitask and handle multiple assignments simultaneously
Customer focus to drive customer satisfaction
Above average problem-solving/troubleshooting skills
Self-motivation
Time management

Benefits

Comp & perks

Performance bonus
Medical insurance
Vision insurance
Dental insurance
401k matching
Employee Assistance Programs
Paid time off including vacation, personal, and sick days