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HubSpot Analyst
Zekelman Industries. Provide day-to-day support for HubSpot users, responding to system-related questions and issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering and configuring HubSpot, including Sales Hub and Marketing Hub, while effectively supporting users through troubleshooting, training, and documentation. Proficient in analyzing business requirements and optimizing CRM processes to enhance data integrity and system efficiency.
Highest-signal resume keywords
HubSpot AdministrationCRM SupportBusiness Requirements AnalysisWorkflow AutomationUser Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HubSpot Sales HubHubSpot Marketing HubCRM ConfigurationData ManagementTroubleshootingProcess ImprovementUser Acceptance TestingReportingData CleansingWorkflow Optimization
Soft Skills
Analytical SkillsOrganizational SkillsProblem-Solving SkillsWritten CommunicationVerbal Communication
Tools & Technologies
HubSpotTicketing SystemsCRM Platforms
Certifications & Qualifications
HubSpot Administration CertificationHubSpot Sales Hub CertificationHubSpot Marketing Hub Certification
Industry Keywords
CRM GovernanceData GovernanceUser DocumentationProcess GuidesTraining Materials
About the role
Key responsibilities & impact- Provide day-to-day support for HubSpot users, responding to system-related questions and issues
- Troubleshoot and resolve issues related to users, permissions, workflows, pipelines, reports, dashboards, and data integrity
- Administer and configure HubSpot, including properties, workflows, forms, lists, reports, dashboards, and user access controls
- Gather, document, and analyze business requirements, translating them into practical system solutions and process improvements
- Evaluate existing business processes and recommend opportunities for automation, optimization, and increased efficiency
- Manage and prioritize support requests and enhancement initiatives in partnership with the CRM Manager
- Test system changes, coordinate user acceptance testing (UAT), and document outcomes
- Develop and maintain user guides, process documentation, training materials, and best practice resources
- Deliver user training and ongoing support to encourage effective adoption of HubSpot tools and functionality
- Support data management activities, including imports, exports, data cleansing, deduplication, and ongoing maintenance
- Monitor system utilization and assist with CRM governance, standards, compliance, and data quality initiatives
- Collaborate with internal stakeholders and escalate complex issues to the CRM Manager, HubSpot Support, or other technical resources as needed
Requirements
What you’ll need- Minimum of 2 years of hands-on experience with HubSpot Sales Hub and/or Marketing Hub in an administrative, business analyst, CRM support, or related role
- Experience administering and configuring CRM platforms, preferably HubSpot
- Strong background in end-user support and troubleshooting business applications
- Experience gathering, documenting, and analyzing business and system requirements
- Working knowledge of CRM processes, workflow automation, reporting, and data management best practices
- Excellent analytical, organizational, and problem-solving skills
- Strong written and verbal communication abilities
- Ability to effectively communicate technical concepts to non-technical audiences
- Self-motivated with the ability to work independently in a remote environment while managing multiple priorities
- Experience with additional HubSpot solutions such as Service Hub, CMS Hub, and/or Operations Hub (preferred)
- HubSpot certifications in Administration, Sales Hub, Marketing Hub, or related disciplines (preferred)
- Experience supporting CRM implementations, system enhancements, or process improvement initiatives (preferred)
- Familiarity with ticketing systems and IT application support methodologies (preferred)
- Experience developing user documentation, process guides, and training materials (preferred)
- Knowledge of CRM governance, data governance, access controls, and industry best practices (preferred)
Benefits
Comp & perks- Low-cost, high-quality medical and dental benefits
- Tuition assistance program
- Bonus plan
- 401(k) plan with a generous company match
- Immediate vesting
- Remote work environment