Customer Success Specialist

Zen Educate

. Manage and grow a portfolio of US school partnerships .

Posted 9/15/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $70,500 - $76,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship management and partnership growth capabilities within the education sector, with a focus on coaching and supporting educators to enhance their performance and satisfaction. Possesses a proactive approach to sales and account management, driving demand for educational products and services.

Highest-signal resume keywords

Partnership ManagementSales ExperienceCoaching SkillsAccount ManagementEducation Sector Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyGritPositivityCoachabilityStrong Work Ethic

Industry Keywords

Education SectorSchool PartnershipsDemand GenerationProduct FeedbackStakeholder Communication

About the role

Key responsibilities & impact

Manage and grow a portfolio of US school partnerships
Build deep, meaningful relationships with school partners
Generate increasing demand for Zen educators, including teachers and paraprofessionals
Upsell Zen products and services within the school partner portfolio
Act as a responsive, central point of contact for school partnership stakeholders
Report key trends and feedback to the Product team to improve the platform
Communicate daily with newly onboarded educators to place them in daily subbing or long-term roles
Maintain constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
Coach educators and improve their performance in schools

Requirements

What you’ll need

A deep passion for the education sector and creating a positive social impact
Experience in sales, partnerships, account management, recruitment, or education is a plus
Coachability: thrive on feedback, bring low ego, and are eager to learn daily
Grit: self-starter who enjoys getting scrappy and thinking like an entrepreneur to reach goals
Positivity: lift others up and celebrate wins
Strong work ethic; organized, efficient, and able to work with urgency
Empathy and commitment to improving others’ experiences
Applicants with diverse backgrounds, experiences, and perspectives are welcomed

Benefits

Comp & perks

Equity compensation
Role includes bonus
18 Paid Vacation Days and 10 Paid Company Holidays
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with no match
Sick leave
Paid biweekly
Career progression opportunities
Professional growth and development across account management, sales, partnerships, operations, leadership, and product management
Inclusive atmosphere and equal access to career development opportunities