Zen Educate

Account Manager

• Manage and grow a portfolio of US school partnerships
• Build meaningful relationships with school partners
• Generate demand for Zen educators, including teachers and paraprofessionals
• Upsell Zen products and services within the school partner portfolio
• Act as a central point of contact for school partnership stakeholders
• Report key trends and feedback to the Product team
• Communicate daily with newly onboarded educators to place them in daily substitute or long-term roles
• Maintain contact with active educators to provide feedback, ensure satisfaction, and solve problems
• Coach educators and improve their performance in schools

Operations

• Own Zen's internal IT systems and security
• Report directly to the Chief Technology Officer as part of the Business Systems team
• Build a clear, proportionate, defensible and scalable IT and security posture
• Automate identity and access workflows across Google Workspace, SSO, MFA, groups and permissions
• Implement least-privilege access that follows employees as they join, move and leave
• Build a definitive software and service estate covering ownership, access, cost and renewals
• Improve software purchasing, renewal and retirement with teams and vendors
• Define and maintain IT and security policies
• Implement access reviews, vulnerability management, external testing, incident processes and concern reporting
• Prepare security questionnaires and audit evidence
• Manage Cyber Essentials and future certifications, risk management and governance
• Build a reusable, increasingly self-service trust process
• Coordinate with Legal and Data Protection advisors on privacy-related security matters
• Establish secure, patched, encrypted and accounted-for device management, including personal devices and company fleet
• Ensure devices are securely provisioned remotely through retirement
• Track critical vulnerabilities and complete remediation within the 14-day patching window
• Extend the established product incident process to corporate IT and security
• Coordinate with Foundations, Engineering, People, Business Systems and Finance teams on company-wide initiatives
• Provide visibility and recommendations for senior leaders' tool and service budget decisions

IT Operations Lead – Security

Security Operations

• Own Zen Educate’s internal IT systems and corporate security
• Report directly to the Chief Technology Officer within the Business Systems team
• Establish a scalable IT and security posture through automation, governance and AI adoption
• Own internal identity and access management across Google Workspace, SSO, MFA, groups and permissions
• Build workflows for joiner, mover and leaver access processes
• Create a definitive inventory of software and services, including ownership, access, cost and renewals
• Improve software purchasing, renewal and retirement with teams and vendors
• Define and maintain IT and security policies
• Implement access reviews, vulnerability management, external testing, incident processes and concern-reporting mechanisms
• Build reusable trust and assurance processes for security questionnaires and audit evidence
• Manage Cyber Essentials, future certifications, risk management and governance
• Establish secure, patched, encrypted and accountable device management for company and personal devices
• Ensure critical vulnerabilities are remediated within the 14-day patching window
• Extend the existing product incident process to corporate IT and security
• Coordinate with Foundations Lead and Engineering on company-wide security initiatives
• Provide visibility and recommendations for tool and service budget decisions
• Present a joiner-mover-leaver access scenario to cross-functional stakeholders during the hiring process

IT Operations & Security Lead

• Build and improve Zen Educate’s education staffing platform connecting teachers, schools, and internal operations teams
• Work in small, dynamic, mission-based teams focused on real-world outcomes
• Shape problems and collaborate with Product Managers, Designers, Product, and Operations
• Deliver iterative improvements and ship frequently
• Develop and maintain platform features across Ruby on Rails, React, and React Native
• Support AI-related initiatives, including teacher qualification projects, AI knowledge bases, and bug triaging
• Overhaul permissions systems, implement audit logging, and build administrative interfaces
• Create product analytics events using Mixpanel
• Upgrade the React Native application and Expo SDK
• Improve database anonymisation and internal development tooling
• Track DevEx metrics such as CI pass rates and deployment frequency
• Address vulnerabilities identified through red-team exercises
• Propose and lead missions that advance the business
• Participate in onboarding, interviews, feedback, and internal debrief processes

Marketing

• Design, implement and optimise lifecycle marketing programs across email, SMS, in-app banners and other customer touchpoints
• Create customer journeys that improve activation, engagement and retention for educators and schools
• Build campaigns in the CRM marketing tool
• Create audience segments and write compelling copy
• Ensure campaigns meet a high quality bar before launch
• Connect lifecycle marketing work to company goals and measure customer and business outcomes
• Proactively drive projects forward by aligning stakeholders or finding alternative paths
• Design experiments and define success metrics before launch
• Analyse results and continuously improve programs
• Partner with Operations, Sales and Product to align campaigns with business needs
• Share clear, honest performance updates with senior leadership
• Own meaningful programs from idea through execution and optimisation

Senior Lifecycle Marketing Specialist

• Define the region's launch and growth strategy
• Set and achieve ambitious revenue targets
• Own end-to-end delivery of a new city, including planning, hiring, people management, and launch
• Own team performance outcomes and revenue goals
• Manage a personal portfolio of key accounts as business needs evolve
• Monitor team KPIs, identify risks, and ensure monthly deliverables are met
• Lead and coach a commercial team of 2 to 12 Account Managers
• Set expectations, monitor performance metrics, conduct weekly one-to-ones, provide feedback, and implement performance improvement plans
• Collaborate with Product, Educator Onboarding, Marketing, Compliance, and Sales
• Foster strategic partnerships with education leaders and key district accounts
• Improve logistics and operations for dispatching teachers and teaching assistants to schools
• Develop tools, processes, and systems to improve operational performance

Account Manager, Team Lead

• Define the region's launch and growth strategy
• Set and achieve ambitious revenue targets
• Own end-to-end delivery of a new city, including planning, hiring, people management, and launch
• Own team performance outcomes and revenue goals
• Manage a personal portfolio of key accounts as business needs evolve
• Monitor team KPIs, identify risks, and ensure monthly deliverables are met
• Lead and coach a commercial team of 2 to 12 Account Managers
• Set expectations, monitor individual performance metrics, and conduct weekly operational 1:1s
• Provide constructive feedback and implement performance improvement plans when necessary
• Share field feedback with Product
• Coordinate educator onboarding and marketing efforts
• Solve compliance issues with Compliance
• Strategize with Sales on district launches and revenue expansion
• Foster strategic partnerships with education leaders and key district accounts
• Improve logistics and operations for dispatching teachers and teaching assistants to schools
• Develop tools, processes, and systems to improve performance
• Adapt to changing startup needs and contribute wherever needed

Account Manager – Team Lead

Growth Marketing

• Define the region's launch and growth strategy and achieve ambitious revenue targets
• Own end-to-end delivery of a new city, including planning, hiring, people management, and launch
• Drive consistent month-over-month revenue growth in the region
• Build, coach, and continuously improve a high-performing Account Management team
• Delight schools and increase their usage of Zen Educate’s educators and software
• Collaborate with Product to build features needed by school districts and educators
• Coordinate with Educator Onboarding and Marketing to staff roles with the right number of educators
• Work with Compliance to meet state, city, and district requirements
• Strategize with Sales to launch in new districts and expand revenue
• Foster strategic partnerships with education leaders and key district accounts
• Own logistics and operations execution for dispatching teachers and teaching assistants to schools
• Develop tools, processes, and systems to improve performance
• Contribute hands-on in a fast-moving startup environment

Revenue Growth Manager

Customer Success Manager

• Build deep, meaningful relationships with school partners
• Work with school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in classrooms
• Upsell Zen products and services within the school partner portfolio
• Act as a responsive, central point of contact for school partnership stakeholders
• Report key trends and feedback to the Product team to improve the platform
• Communicate daily with newly onboarded educators to place them in daily subbing or long-term roles
• Maintain constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
• Coach educators and improve their performance in schools

Customer Success Specialist

• Build deep, meaningful relationships with school partners
• Generate increasing demand for Zen educators, including teachers and paraprofessionals, to be placed in classrooms
• Upsell Zen products and services within the school partner portfolio
• Act as a responsive, central point of contact for school partnership stakeholders
• Report key trends and feedback to the Product team to improve the platform
• Communicate daily with newly onboarded educators to place them in daily subbing or long-term roles
• Maintain constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
• Coach educators and improve their performance in schools
• Manage and grow US school partnerships and support US educators

Business Development Rep

• Sell Zen’s service offerings to charter and district leaders in the assigned territory
• Own the full-cycle sales process, including outbound calling, pipeline generation, demo delivery, and closing deals
• Collaborate with the School Success team to onboard new charter schools and school districts
• Collaborate with school success, operations, and technology teams to improve value delivery to schools
• Travel to US states for conferences, events, and school meetings
• Adapt to the dynamic nature of startup life and take ownership of varied responsibilities

Business Development Representative

Compliance

• Review and approve educator profiles to confirm documentation accuracy, including background checks, references, immunizations, and training certifications
• Assist with background checks and regular compliance audits
• Collaborate with the Compliance team to develop and implement policies protecting students and schools
• Help build a culture of compliance across the organization
• Ensure adherence to state, federal, and internal standards

Compliance Specialist

• Manage and grow a portfolio of US school partnerships
• Build deep, meaningful relationships with school partners
• Generate increasing demand for Zen educators, including teachers and paraprofessionals
• Upsell Zen products and services within the school partner portfolio
• Act as a responsive, central point of contact for school partnership stakeholders
• Report key trends and feedback to the Product team to improve the platform
• Communicate daily with newly onboarded educators to place them in daily subbing or long-term roles
• Maintain constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
• Coach educators and improve their performance in schools

• Manage and grow a portfolio of US school partnerships
• Build meaningful relationships with school partners
• Generate increasing demand for Zen educators, including teachers and paraprofessionals
• Upsell Zen products and services within the school partner portfolio
• Serve as a responsive central contact for school partnership stakeholders
• Report trends and feedback to the Product team to improve the platform
• Communicate daily with newly onboarded educators to place them in daily substitute or long-term roles
• Maintain contact with active educators, provide feedback, ensure satisfaction, and solve problems
• Coach educators and improve their performance in schools