Customer Success Specialist

Zen Educate

. Manage and grow a portfolio of US school partnerships .

Posted 9/15/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $60,000 - $66,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing school partnerships and generating demand for educational products and services. Strong ability to build relationships, coach educators, and provide feedback to enhance performance and satisfaction.

Highest-signal resume keywords

Partnership ManagementSales ExperienceCoaching SkillsAccount ManagementEducation Sector Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyOrganizational SkillsPositivitySelf-StarterCoachability

Industry Keywords

Education SectorSchool PartnershipsDemand GenerationStakeholder CommunicationFeedback Reporting

About the role

Key responsibilities & impact

Manage and grow a portfolio of US school partnerships
Build meaningful relationships with school partners
Generate increasing demand for Zen educators, including teachers and paraprofessionals
Upsell Zen products and services within the school partner portfolio
Serve as a responsive central contact for school partnership stakeholders
Report trends and feedback to the Product team to improve the platform
Communicate daily with newly onboarded educators to place them in daily substitute or long-term roles
Maintain contact with active educators, provide feedback, ensure satisfaction, and solve problems
Coach educators and improve their performance in schools

Requirements

What you’ll need

Deep passion for the education sector and creating a positive social impact
Experience in sales, partnerships, account management, recruitment, or education is a plus
Coachability, low ego, and eagerness to learn
Self-starter with grit and entrepreneurial approach
Positivity and ability to celebrate wins
Strong work ethic; organized, efficient, and urgent
Empathy and commitment to improving others’ experiences

Benefits

Comp & perks

Equity compensation
Role includes bonus
18 Paid Vacation Days and 10 Paid Company Holidays
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with no match
Sick leave
Paid biweekly