Customer Success Specialist

Zen Educate

. Build deep, meaningful relationships with school partners .

Posted 10/5/2026full-timeTampa • Florida • United StatesMid-LevelSenior💰 $63,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong relationship-building skills with school partners while effectively managing US school partnerships and supporting educators. Exhibits a passion for the education sector and a commitment to improving experiences for educators and students alike.

Highest-signal resume keywords

Sales ExperiencePartnership ManagementAccount ManagementCoaching SkillsRecruitment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyOrganizational SkillsSelf-Starter MindsetStrong Work EthicCoachability

Industry Keywords

Education SectorSchool PartnershipsDemand GenerationProduct UpsellingStakeholder Communication

About the role

Key responsibilities & impact

Build deep, meaningful relationships with school partners
Generate increasing demand for Zen educators, including teachers and paraprofessionals
Upsell Zen products and services within the school partner portfolio
Act as a responsive central point of contact for school partnership stakeholders
Report key trends and feedback to the Product team
Communicate daily with newly onboarded educators to place them in daily substitute or long-term roles
Maintain regular contact with active educators to provide feedback, ensure satisfaction, and solve problems
Coach educators and improve their performance in schools

Requirements

What you’ll need

Passion for the education sector and creating a positive social impact
Experience in sales, partnerships, account management, recruitment, or education is a plus
Coachability and eagerness to learn
Self-starter mindset and entrepreneurial approach
Strong work ethic; organized, efficient, and able to work with urgency
Empathy and commitment to improving others’ experiences
Must be based in Tampa, Florida
Ability to manage US school partnerships and support US educators

Benefits

Comp & perks

Total On-Target Earnings (base + commission): $69,200 USD
Equity compensation
Role includes bonus
18 Paid Vacation Days and 10 Paid Company Holidays
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with no match
Sick leave
Paid biweekly
Career progression opportunities
Professional growth and development across account management, sales, partnerships, operations, leadership, and product management