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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex customer engagements and technical escalations, with a strong focus on cybersecurity and enterprise software. Proven ability to translate customer needs into actionable insights for product development and strategic account growth.
Highest-signal resume keywords
Customer-Facing Technical RolesComplex Account EngagementsTechnical Escalations ManagementCybersecurity BackgroundCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ArchitectureIntegrationsEnterprise Risk ManagementSaaSCybersecurityAI ExposureGovernance ProcessesPhased Deployment StrategiesAnalytical ThinkingCustomer Success Model
Soft Skills
Ownership MindsetExecutive PresenceMentoringAccountabilityCommunication
Industry Keywords
Enterprise SoftwareCustomer SuccessStrategic ReviewsIntegration DependenciesEmerging Technologies
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Own the full technical and strategic success of Zenity’s accounts as the primary technical and customer-facing post-sale resource
- Lead complex, multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansion
- Coordinate joint account motions involving customer stakeholders, Zenity internal teams, and large technology platform teams
- Run strategic reviews covering security program improvements, roadmap alignment, integration progress, and expansion opportunities
- Represent the customer voice to Product, Engineering, Sales, and Field Engineering
- Own high-impact technical escalations end-to-end and drive resolution across internal teams
- Translate customer requirements into structured success plans, identifying technical risks, integration dependencies, and phased deployment strategies
- Partner with Product and Engineering to surface customer insights that influence roadmap direction
- Contribute to scaling Zenity’s customer success model and best practices for strategic accounts
- Mentor the Customer Success team and share learnings to improve customer experience
Requirements
What you’ll need- 6+ years of experience in customer-facing technical roles in SaaS, cybersecurity, or enterprise software
- Experience owning complex account engagements
- Experience leading customer engagements and strategic reviews inside large organizations
- Experience managing enterprise accounts involving governance processes, integrations, cross-functional stakeholders, and external platform teams
- Experience owning technical escalations through resolution with Engineering and Support
- Experience turning customer requirements into product insights acted upon by Product or Engineering
- Hands-on cybersecurity background
- Experience with technical architecture, integrations, and enterprise risk
- Exposure to AI, enterprise security, or other emerging technologies strongly preferred
- Ownership mindset and accountability for customer outcomes
- Executive presence and analytical thinking
- Comfort working in a fast-moving startup environment
- Ability to work cross-functionally with Support, Engineering, Product, Sales, Field Engineering, and Solutions Engineering
Benefits
Comp & perks- Equity may be offered
- Performance-based incentives may be offered
- Inclusive work environment
- Equal opportunity employment