Team Lead, Automated Renewals

Zensurance

. Develop a deep understanding of company goals and initiatives; cascade these to the team and individual level .

Posted 9/15/2026full-timeRemote • CanadaSenior💰 CA$75,000 - CA$90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing team performance and development while ensuring alignment with company goals. Proficient in client relationship management and enhancing customer satisfaction through effective communication and training.

Highest-signal resume keywords

Valid Provincial Broker's License5+ Years of Insurance Experience1+ Year of People Leadership ExperienceExcellent Written and Verbal Communication SkillsCAIB or CIP Designation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementGoal-SettingCoachingTraining FacilitationClient Needs AssessmentCross-Selling OpportunitiesSLA ManagementAudit Performance GapsOnboardingCustomer Journey Improvement

Soft Skills

MotivationAttention to DetailFlexibilityPersistenceAgility

Certifications & Qualifications

Valid Provincial Broker's LicenseRIBO PreferredCAIB DesignationCIP Designation

Industry Keywords

InsuranceCommercial InsuranceSales LeadershipNet Promoter ScoreClient Escalations

About the role

Key responsibilities & impact

Develop a deep understanding of company goals and initiatives; cascade these to the team and individual level
Manage individual performance, goal-setting, and performance plans
Provide motivation, coaching, training, and developmental opportunities to team members
Conduct regular 1:1 meetings and weekly team meetings
Perform monthly audits and provide just-in-time coaching on performance gaps
Identify training needs and facilitate onboarding and continuous learning sessions
Create an inspiring team environment with open communication
Establish relationships within the Sales leadership team and communicate updates and feedback to management
Set team objectives and oversee day-to-day activities, ensuring SLA and goal completion
Manage staffing plans and resource coverage
Manage and oversee client escalations
Handle renewal insurance leads
Assess potential clients' coverage needs
Improve the customer journey and customer satisfaction measured through Net Promoter Score
Identify and coach staff to create cross-sell opportunities

Requirements

What you’ll need

Valid provincial broker's license required; RIBO preferred
5+ years of insurance experience, commercial preferred
1+ years of people leadership or supervisory experience
Persistence and agility to meet set targets consistently
Attention to detail and demonstrated flexibility in managing multiple stakeholders and clients at a time
Excellent written and verbal communication skills with the ability to manage complex conversations
CAIB or CIP designation is an asset

Benefits

Comp & perks

Remote-first setup for added flexibility
Home office allowance
"Office in a box" with all necessary tech equipment
Half days before public holidays
Flexible health and dental plans for families, including mental health support
Health & personal spending accounts
Parental leave top-up
Education assistance reimbursement for courses, conferences, books, and memberships
Opportunities to learn from industry experts and grow your career
Weekly Friday huddles
Virtual & in-person team-building events