Zensurance

Insurance

• Report to a Team Lead and align with Accounts, New Business, or Renewals
• Onboard new clients and serve as the main point of contact for client requests
• Review submissions, process endorsements, issue certificates of insurance, and execute policy modifications
• Conduct mid-term reviews to identify upselling and cross-selling opportunities
• Analyze and execute remarkets with insurance partners
• Engage inbound leads to advise and convert requests into clients; no cold calling required
• Evaluate prospective clients’ risks and recommend and cross-sell coverage packages
• Guide clients from initial quote to closed sale and explain coverage terms in plain language
• Share pipeline updates and insights to optimize pricing models, conversion strategy, and program offerings
• Lead renewal outreach to retain business
• Perform gap analyses and sell supplementary coverage lines
• Liaise with insurance partners to negotiate pricing structures and secure renewal coverage packages
• Review policy data for accuracy across renewal documentation

Commercial Insurance Broker

General Counsel

• Draft, review, and negotiate complex commercial agreements, including SaaS licenses, vendor contracts, and partnership/binder agreements
• Support product development, underwriting authorities, and digital automation risks
• Ensure compliance with provincial insurance regulators such as RIBO across Canadian operating provinces
• Assist the General Counsel in preparing Board of Directors materials
• Provide legal guidance to the internal Claims/Errors & Omissions team on complex files, litigation, and risk mitigation
• Serve as enterprise privacy authority and maintain the data protection framework with the Information Security Officer
• Develop, maintain, and oversee Privacy Impact Assessments
• Lead legal response to data security incidents and privacy inquiries
• Manage breach notification assessments and transparent reporting
• Develop and deliver compliance and privacy training for 350+ staff
• Establish ethical and legal guardrails for AI, machine learning, and AI-driven underwriting tools
• Monitor emerging Canadian technology regulations
• Review digital, online, and traditional marketing initiatives for regulatory compliance
• Support the GC/CECO in maintaining and evolving the corporate Ethics and Compliance program

Associate General Counsel, Privacy Officer

Product Designer

• Lead the design process from discovery and user research through high-fidelity prototyping and post-launch optimization
• Simplify complex insurance logic into clear, accessible user journeys
• Create service blueprints mapping the entire policy lifecycle
• Use product analytics and A/B testing results to validate designs and improve conversion
• Partner with Product Managers and Engineering Tech Leads on technical feasibility and product roadmap alignment
• Contribute to and advocate for the internal design system
• Support consistency, accessibility, and scalability across the platform
• Provide feedback during design reviews
• Mentor intermediate and junior designers
• Lead design strategy across customer-facing and internal applications
• Own key product areas and improve design processes and collaboration

Senior UX Designer – Contract

Team Lead

• Develop a deep understanding of company goals and initiatives; cascade these to the team and individual level
• Manage individual performance, goal-setting, and performance plans
• Provide motivation, coaching, training, and developmental opportunities to team members
• Conduct regular 1:1 meetings and weekly team meetings
• Perform monthly audits and provide just-in-time coaching on performance gaps
• Identify training needs and facilitate onboarding and continuous learning sessions
• Create an inspiring team environment with open communication
• Establish relationships within the Sales leadership team and communicate updates and feedback to management
• Set team objectives and oversee day-to-day activities, ensuring SLA and goal completion
• Manage staffing plans and resource coverage
• Manage and oversee client escalations
• Handle renewal insurance leads
• Assess potential clients' coverage needs
• Improve the customer journey and customer satisfaction measured through Net Promoter Score
• Identify and coach staff to create cross-sell opportunities

Commercial Insurance Broker

Associate General Counsel, Privacy Officer

Senior UX Designer – Contract

Team Lead, Automated Renewals