Commercial Business Account Manager

Zentro Internet

. Serve as the primary escalation point for resolving commercial business customer account issues and requests .

Posted 11/11/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention strategies, account management, and billing processes, with a strong focus on communication and collaboration across departments. Proficient in managing customer account issues, contract compliance, and billing inquiries while ensuring adherence to regulations.

Highest-signal resume keywords

Customer RetentionAccount ManagementBilling RegulationsProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing System MigrationContract ComplianceAccount AdditionsService ChangesEvent Orders Processing

Soft Skills

Attention to DetailAnalytical SkillsTeam CollaborationVerbal CommunicationWritten Communication

Tools & Technologies

SonarCRM

Industry Keywords

GAAPChicagoland Metro AreaCustomer CommunicationsCancellation WorkflowsRetention Feedback

About the role

Key responsibilities & impact

Serve as the primary escalation point for resolving commercial business customer account issues and requests
Retain customers through pricing reviews, contract adjustments, win-back strategies, and upgraded service options
Manage cancellation workflows, including contract compliance, final invoices, customer communications, and Sonar disconnection tickets
Track churn reasons and provide retention feedback to sales and leadership
Process account additions, moves, changes, relocations, bandwidth changes, and contract addendums
Coordinate approvals with engineering and billing and update Sonar and CRM records
Process event orders, coordinate provisioning, and ensure billing and event prepayment
Support collections escalations and resolve payment issues with customers and sales
Coordinate cross-departmental solutions across Sales, Operations, Engineering, and Billing
Support billing inquiries, service changes, contract renewals, product upgrades, and ongoing customer relationships
Execute small billing changes in Sonar, including quantity and rate adjustments
Monitor and manage Sonar ticket queues requiring escalation beyond Tier II support

Requirements

What you’ll need

Excellent communication skills, both written and verbal
Exceptional attention to detail and accuracy
Strong problem-solving and analytical skills
Ability to work collaboratively in a team environment
Solid understanding of billing regulations and GAAP
Billing system migration experience is a plus
Customer retention, account management, or renewals experience strongly preferred
Must be authorized to work in the US or address visa sponsorship requirements
Must currently reside in the Chicagoland metro area

Benefits

Comp & perks

Renewal commission plan tied to customer retention, renewals, service upgrades, and revenue growth
Comprehensive benefits package, including health, dental, and retirement plans
Work-from-home flexibility
Ongoing training and professional development opportunities