Zentro Internet

Vice President

• Lead the Service Delivery organization through operational leaders, including the Director of Construction and Director of Project Delivery
• Establish the vision, priorities, and operating model for Service Delivery
• Develop organizational leaders and build accountability, ownership, collaboration, and continuous improvement
• Align Project Delivery, Construction, Project Coordination, Project Management, and other service delivery functions
• Define organizational ownership, decision-making authority, and cross-functional workflows
• Own customer implementations from Closed/Won through service handoff
• Provide executive oversight of Project Delivery and Construction to ensure safe, on-time, in-scope delivery
• Maintain alignment among customer commitments, project schedules, documentation, and internal systems
• Remove organizational barriers affecting execution, customer commitments, or delivery timelines
• Establish standardized operating procedures, project execution standards, documentation requirements, and performance expectations
• Evaluate operational performance, project outcomes, and customer feedback to identify bottlenecks and improve efficiency
• Build scalable processes supporting growth, acquisitions, increased project volume, and operational consistency
• Oversee the Service Delivery portfolio and align priorities with business objectives, customer commitments, resources, and capacity
• Lead resource planning, capacity planning, and budget forecasting
• Partner with executive leadership to prioritize strategic initiatives and provide operational support
• Align Service Delivery with Sales, Engineering, Operations, Product, Customer Support, and other functions
• Resolve cross-functional issues affecting project execution, operational performance, or customer experience
• Provide executive visibility into delivery performance, project status, resource constraints, priorities, and risks
• Establish KPIs and reporting for project execution, implementation timelines, operational efficiency, documentation quality, customer outcomes, and organizational performance
• Hold leaders accountable, develop future leaders, and provide operational reporting and strategic recommendations to the COO and Executive Leadership Team

Explore Vice President of Service Delivery at Zentro Internet. Review requirements and application details.

Vice President of Service Delivery

Account Manager

• Serve as the primary escalation point for resolving commercial business customer account issues and requests
• Retain customers through pricing reviews, contract adjustments, win-back strategies, and upgraded service options
• Manage cancellation workflows, including contract compliance, final invoices, customer communications, and Sonar disconnection tickets
• Track churn reasons and provide retention feedback to sales and leadership
• Process account additions, moves, changes, relocations, bandwidth changes, and contract addendums
• Coordinate approvals with engineering and billing and update Sonar and CRM records
• Process event orders, coordinate provisioning, and ensure billing and event prepayment
• Support collections escalations and resolve payment issues with customers and sales
• Coordinate cross-departmental solutions across Sales, Operations, Engineering, and Billing
• Support billing inquiries, service changes, contract renewals, product upgrades, and ongoing customer relationships
• Execute small billing changes in Sonar, including quantity and rate adjustments
• Monitor and manage Sonar ticket queues requiring escalation beyond Tier II support

Explore Commercial Business Account Manager at Zentro Internet. Review requirements and application details.

Open roles

Vice President of Service Delivery

Commercial Business Account Manager