Vice President of Service Delivery

Zentro Internet

. Lead the Service Delivery organization through operational leaders, including the Director of Construction and Director of Project Delivery .

Posted 11/11/2026full-timeUnited StatesLead💰 $175,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational leadership and organizational development capabilities, with a comprehensive understanding of telecommunications infrastructure, project management, and service delivery. Proven ability to establish scalable operating models, improve cross-functional execution, and leverage operational metrics for continuous improvement.

Highest-signal resume keywords

Operational LeadershipProject ManagementCross-Functional CollaborationProcess ImprovementCapacity Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ExecutionOperational GovernancePerformance ManagementResource AllocationOrganizational DevelopmentCustomer ImplementationStandardized ExecutionDecision-MakingAnalytical SkillsStrategic Planning

Soft Skills

InfluencingNegotiationProblem-SolvingAccountabilityCollaboration

Tools & Technologies

Project Portfolio Management ToolsOperational SystemsAnalytics PlatformsPower BITableau

Certifications & Qualifications

PMPPgMPLean Six Sigma

Industry Keywords

TelecommunicationsConstruction ManagementInfrastructureNetwork DeploymentService DeliveryOperational PerformanceCustomer CommitmentsProject CoordinationExecutive OversightOrganizational Ownership

Tech Stack

Tools & technologies

PMPTableau

About the role

Key responsibilities & impact

Lead the Service Delivery organization through operational leaders, including the Director of Construction and Director of Project Delivery
Establish the vision, priorities, and operating model for Service Delivery
Develop organizational leaders and build accountability, ownership, collaboration, and continuous improvement
Align Project Delivery, Construction, Project Coordination, Project Management, and other service delivery functions
Define organizational ownership, decision-making authority, and cross-functional workflows
Own customer implementations from Closed/Won through service handoff
Provide executive oversight of Project Delivery and Construction to ensure safe, on-time, in-scope delivery
Maintain alignment among customer commitments, project schedules, documentation, and internal systems
Remove organizational barriers affecting execution, customer commitments, or delivery timelines
Establish standardized operating procedures, project execution standards, documentation requirements, and performance expectations
Evaluate operational performance, project outcomes, and customer feedback to identify bottlenecks and improve efficiency
Build scalable processes supporting growth, acquisitions, increased project volume, and operational consistency
Oversee the Service Delivery portfolio and align priorities with business objectives, customer commitments, resources, and capacity
Lead resource planning, capacity planning, and budget forecasting
Partner with executive leadership to prioritize strategic initiatives and provide operational support
Align Service Delivery with Sales, Engineering, Operations, Product, Customer Support, and other functions
Resolve cross-functional issues affecting project execution, operational performance, or customer experience
Provide executive visibility into delivery performance, project status, resource constraints, priorities, and risks
Establish KPIs and reporting for project execution, implementation timelines, operational efficiency, documentation quality, customer outcomes, and organizational performance
Hold leaders accountable, develop future leaders, and provide operational reporting and strategic recommendations to the COO and Executive Leadership Team

Requirements

What you’ll need

Bachelor's degree in Business Administration, Engineering, Telecommunications, Construction Management, or a related field preferred
PMP, PgMP, Lean Six Sigma, or other relevant professional certifications preferred but not required
10+ years of progressive operational leadership experience within telecommunications, ISP, construction, infrastructure, network deployment, or a related industry
Significant experience leading multiple operational functions through directors, managers, and other organizational leaders
Demonstrated success leading multi-level operational organizations through directors, managers, and functional leaders
Experience overseeing complex customer implementations involving multiple internal departments and external stakeholders
Proven success improving operational processes, standardizing execution, and driving accountability across cross-functional teams
Strong operational leadership and organizational development ability
Comprehensive understanding of telecommunications infrastructure, project management, construction operations, customer implementation, and service delivery
Strong understanding of project execution, operational governance, portfolio prioritization, capacity planning, resource allocation, and performance management
Ability to establish scalable operating models, define organizational ownership, and improve cross-functional execution
Executive presence with ability to influence, negotiate, and build alignment across technical, operational, and customer-facing organizations
Excellent analytical, organizational, strategic planning, and problem-solving skills
Ability to leverage operational metrics, reporting, and customer feedback for decision-making and continuous improvement
Experience with project portfolio management tools, operational systems, and analytics platforms such as Power BI or Tableau preferred
Authorization to work in the US
Must answer whether visa sponsorship is required to work in the US

Benefits

Comp & perks

Annual bonus eligibility
Comprehensive health, dental, and retirement plans
Opportunity to work with a dynamic team in a growing industry
Ongoing training and professional development opportunities