Operational Risk Manager – Technology, Payments Operations

Zero Hash

. Design and implement the operational risk framework, including loss event taxonomy, business line ownership model, and integration with the enterprise risk program .

Posted 10/15/2026full-timeRemote • United States, CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing operational risk frameworks, including loss event management and RCSA processes, while effectively communicating findings to risk committees and boards. Proficient in conducting scenario analysis and root cause analysis within regulated financial environments.

Highest-signal resume keywords

Operational Risk ManagementRCSA Methodology DevelopmentFAIR Scenario AnalysisLoss Event Database DesignRoot Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Risk Framework DesignLoss Event TaxonomyRCSA Process ManagementScenario AnalysisQuantitative Risk AssessmentRoot Cause AnalysisTechnical Incident ReviewData AnalysisRisk ReportingPattern Recognition

Soft Skills

Clear WritingCommunicationFacilitationChallenge and EscalationCollaboration

Certifications & Qualifications

Open FAIR Certification

Industry Keywords

Regulated Financial InstitutionFintechPaymentsDigital AssetBasel Operational Risk Event Taxonomy

About the role

Key responsibilities & impact

Design and implement the operational risk framework, including loss event taxonomy, business line ownership model, and integration with the enterprise risk program
Build and own the loss event database
Capture, categorize and root-cause every material failure; escalate and fix patterns across events
Design and run the RCSA process across all business lines
Facilitate and challenge RCSA results and produce outputs for risk reporting
Run FAIR-based scenario analysis on settlement failure, infrastructure outage, third-party dependency failure and payment disruption
Quantify tail outcomes and present them to the Risk Committee and board
Independently test key operational controls annually and report findings to the CRO and Risk Committee
Represent Risk in the Engineering post-incident process
Review post-incident reviews, challenge root causes, track remediation to completion, and escalate recurring patterns

Requirements

What you’ll need

5+ years in operational risk, including 2+ years in a dedicated OpRisk role at a regulated financial institution or a regulated fintech, payments or crypto firm
7+ years is typical for this role
Built or substantially owned an RCSA methodology, not just participated in one, and produced results for a risk committee or board
A specific story of connecting a pattern across incidents that were treated as isolated, and driving a structural fix against resistance
Experience working with Engineering or Technology teams on incidents, postmortems or technology risk
Ability to read a technical incident writeup without being an engineer
Program-level loss event management experience: taxonomy and database design, and root cause analysis
Experience quantifying operational scenarios
FAIR is ideal; a comparable quantitative method you can translate to FAIR is fine
Clear writing; RCSA narratives, scenario summaries and board reports are core deliverables
Open FAIR certification or equivalent hands-on FAIR practice preferred
Experience at a digital asset, payments or fintech company with complex technology-dependent operations preferred
Familiarity with the Basel operational risk event taxonomy preferred

Benefits

Comp & perks

Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
Vision & Dental Insurance (U.S. only)
Chance to earn equity
Maternity & Paternity leave (after 6 months)
WeWork All Access Membership
WFH Yearly Stipend
L&D Yearly Stipend (after 6 months)