Senior Director, Relationship Management

Zero Hash

. Build and maintain strong relationships with key stakeholders at client organizations .

Posted 11/12/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Relationship Management and Business Development, with a strong focus on client retention, upselling, and cross-selling strategies. Proven ability to lead teams, manage stakeholder relationships, and drive operational excellence in a fast-paced environment.

Highest-signal resume keywords

B2B Relationship ManagementPeople ManagementClient OnboardingCross-Sell/Expansion StrategiesSaaS or Payments Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account-Based StrategiesRevenue TrackingContract NegotiationData-Driven ReportingClient Satisfaction Measurement

Soft Skills

Exceptional CommunicationStrong Interpersonal SkillsIndependent Work EthicReceptive to FeedbackDynamic Project Management

Tools & Technologies

CRM SystemsClient Feedback Channels

Certifications & Qualifications

Bachelor's Degree or Equivalent Experience

Industry Keywords

FintechBrokeragePaymentsCrypto Industry

About the role

Key responsibilities & impact

Build and maintain strong relationships with key stakeholders at client organizations
Develop customer relationships into zerohash advocates
Lead a team of relationship managers as coach and escalation point
Lead collaboration across sales, marketing, product, legal, and finance
Ensure smooth client onboarding and alignment with broader business goals
Organize monthly calls and quarterly business reviews with clients
Contribute to monthly revenue tracking and reporting to leadership and clients
Create account-based strategies focused on enablement, account mapping, share-of-wallet expansion, upselling, and co-marketing
Channel client feedback internally and influence product roadmaps
Identify upsell, cross-sell, and new product adoption opportunities
Negotiate client agreements, contracts, and legal documents
Ensure high service delivery measured by NPS
Design and implement data-driven client satisfaction reporting
Own retention and contract renewals
Maintain operational excellence and improve client-related CRM and internal processes

Requirements

What you’ll need

Motivated by zerohash’s mission and creating a seamless, best in class experience for highest value clients
Bachelor's degree or equivalent practical experience
7-10 years of experience in B2B Relationship Management/ Business Development
At least 2 years of demonstrated experience in people management and leadership
Experience growing client relationships including cross-sell/expansion
Exceptional written and verbal communication, able to explain complex topics simply
Strong interpersonal skills and ability to build and maintain relationships with diverse stakeholders
Ability to work independently in a fast-paced environment
Receptive to feedback and implements changes immediately with a positive attitude
Interest in being a relationship builder, collaborative partner, and dynamic project manager
Experience working in a complex ecosystem of SaaS or payments products
Ability to translate complex business concepts into concise, easy-to-understand conversations and structure nebulous, unstructured problems
Travel requirements up to 20% to zerohash offices and client locations
Experience in fintech, brokerage, payments, and/or the crypto industry
Highly self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment
Self-confident, resilient and goal focused
Motivated by a startup environment
Experience working with product and engineering teams

Benefits

Comp & perks

Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
Vision & Dental Insurance (U.S. only)
Chance to earn equity
Maternity & Paternity leave (after 6 months)
WeWork All Access Membership
WFH Yearly Stipend
L&D Yearly Stipend (after 6 months)