ZERORISK

Support Engineer

• Handle inbound and outbound customer calls professionally in Spanish and English
• Collaborate with team members and other departments to resolve customer issues and escalate complex cases
• Ensure adherence to PCI standards, industry best practices, and security protocols
• Document customer interactions, inquiries, actions, and resolutions in the CRM system or ticketing software
• Meet or exceed KPIs including call quality, average handling time, first-call resolution, and customer satisfaction
• Participate in quality assurance evaluations and coaching sessions
• Handle additional callbacks requiring Spanish-language assistance
• Assist with translation between customers and departments when needed
• Provide customer service via email and chat in Spanish and English
• Review or translate Spanish-language documents and product interfaces

Explore Merchant Support Analyst, Bilingual – Spanish at ZERORISK. Review requirements and application details.