Grower Service Centre Coordinator

Zespri International

. Serve as a key point of contact for growers, responding to queries across phone, email and written channels.

Posted 11/11/2026contractMount Maunganui • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on relationship building and effective communication. Proficient in managing administrative tasks and utilizing systems like Dynamics 365 and SAP to support grower engagement and service delivery.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsRelationship-Building SkillsAdministration and Organisation SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem-Solving SkillsTime-Management Skills

Tools & Technologies

Dynamics 365SAPCRM PlatformsWordExcelSharePoint

Industry Keywords

Grower RelationsPost-Harvest FacilitiesStakeholder EngagementGrower ContractsGrower Information Management

About the role

Key responsibilities & impact

Serve as a key point of contact for growers, responding to queries across phone, email and written channels.
Build strong relationships with growers, post-harvest facilities and industry stakeholders.
Resolve grower queries efficiently and provide support across Zespri systems and processes.
Support administration of annual grower contracts and registration processes.
Maintain accurate grower information across Dynamics 365, SAP and other key systems.
Identify grower needs and connect them with the right Zespri services and support.
Support wider Grower Relations projects, administration and grower engagement initiatives.
Report directly to the Grower Service Centre Lead.

Requirements

What you’ll need

Previous experience in customer service, ideally within a contact or call centre environment.
Strong communication skills and confidence engaging with a range of customers and stakeholders.
Excellent relationship-building skills and a strong customer-first mindset.
Strong administration, organisation and time-management skills.
Confidence using systems such as Word, Excel, CRM platforms, SAP and SharePoint.
Strong attention to detail, documentation and logical problem-solving skills.
Comfortable working in a fast-paced environment and managing multiple priorities during busy periods.

Benefits

Comp & perks

Competitive overall remuneration package.
FlexWELL flexible work ethos; WFH & the office.
Additional paid annual leave day per year (Zespri Day).
Global Life and Permanent Disability Insurance.
Group Medical Insurance benefits.
Convenient Mount Maunganui office location, with free onsite parking.
Free kiwifruit.