Client Experience Operations Manager

Zeta Global

. Support the Program Director on end-to-end project execution for media dashboard builds and enhancements across a portfolio of client accounts .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management within marketing and advertising, focusing on media dashboard builds, data tracking, and client communication. Proficient in managing timelines, deliverables, and ensuring data integrity across multiple digital media channels.

Highest-signal resume keywords

Project Management ExperienceDigital Media UnderstandingTag/Pixel Management FamiliarityMarketing Analytics Platforms ExperienceStrong Organizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementData TrackingDashboard CustomizationAttribution MechanicsTimeline ManagementData Integrity MaintenanceClient Reporting TranslationQA ProcessesVersioning ManagementResource Constraint Management

Soft Skills

Communication SkillsOrganizational Skills

Tools & Technologies

GTMAdobe LaunchCampaign ManagerMetaGA4Adobe AnalyticsCM360

Certifications & Qualifications

Bachelor’s Degree in MarketingProject Management Certification

Industry Keywords

Digital Media ChannelsAttribution ModelsUTM ParametersConversion EventsMedia Taxonomy Standards

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Support the Program Director on end-to-end project execution for media dashboard builds and enhancements across a portfolio of client accounts
Develop and maintain timelines, deliverables, and status documentation across multiple workstreams simultaneously
Serve as the primary point of contact between internal teams and clients for tracking- and dashboard-related deliverables
Anticipate and manage resource constraints and shifting client priorities
Collaborate with ops and analytics teams to ensure proper tagging and tracking is in place
Oversee implementation and validation of pixels/tags across media platforms and client web properties
Coordinate with third-party vendors/agencies to ensure accurate data flows and media tracking
Translate client reporting needs into data requirements and dashboard specifications
Work with BI or data visualization teams to build or customize dashboards
Maintain QA processes to ensure data integrity and proper attribution across channels
Manage versioning and enhancements as campaign needs evolve
Facilitate client communications for project milestones, data readiness, and dashboard walkthroughs
Document tagging requirements and dashboard logic
Coordinate internal communication between sales, data cloud, analytics, and ops teams to ensure timely project completion

Requirements

What you’ll need

Bachelor’s degree in Marketing, Business, Communications, or Data/Analytics-related field; project management certification (e.g., PMP, Agile) is a plus
3–5 years of project management experience, with at least 2 years in a marketing/advertising agency environment
Understanding of digital media channels (SEM, display, social, programmatic, video) and attribution mechanics
Familiarity with tag/pixel management platforms and third-party tracking integrations (GTM, Adobe Launch, Campaign Manager, Meta, etc.)
Strong organizational and communication skills, with an ability to manage timelines across multiple stakeholders and projects
Exposure to multiple attribution models and how they apply to client KPIs
Experience working with marketing analytics platforms (GA4, Adobe Analytics, CM360)
Understanding of UTM parameters, conversion events, and media taxonomy standards

Benefits

Comp & perks

Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity and Stock Purchase Plan
Employee Discounts
Virtual Wellness Classes
Pet Insurance