Customer Success Manager

Zeta Global

. Serve as a strategic advisor and primary point of contact for a portfolio of clients .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing data-driven marketing strategies, managing customer journeys, and driving platform adoption to achieve measurable business outcomes. Strong ability to collaborate across teams and translate client goals into actionable plans while overseeing client relationships and revenue growth.

Highest-signal resume keywords

Customer Success ManagementDigital Marketing StrategyMarketing Automation PlatformsClient Relationship ManagementMulti-Channel Campaign Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven MarketingEmail MarketingLifecycle MarketingCampaign Strategy DevelopmentClient Billing Management

Soft Skills

Excellent CommunicationRelationship ManagementStrong Organizational SkillsPresentation Skills

Tools & Technologies

ExcelPowerPointWordESP Platforms

Industry Keywords

Customer Engagement StrategiesRetentionRenewalsRevenue GrowthQuarterly Business Reviews

About the role

Key responsibilities & impact

Serve as a strategic advisor and primary point of contact for a portfolio of clients
Develop customer engagement strategies with marketing teams
Drive platform adoption and measurable business outcomes
Own retention, renewals, expansion opportunities, and revenue growth
Develop and execute data driven marketing strategies across email, SMS, and other addressable channels
Guide customer journey, lifecycle marketing, and campaign strategy development
Lead client meetings, including Quarterly Business Reviews
Collaborate with Solutions Consulting, Product, Operations, and Support
Coordinate internal teams to deliver scoped services
Translate client goals into requirements and actionable plans
Drive adoption of new features and educate clients on platform best practices
Provide client-insight feedback to Product and internal teams
Oversee client billing, budgeting, and forecasting as needed
Ensure timely follow-up and resolution of client issues

Requirements

What you’ll need

Bachelor’s degree in Marketing, Business, or a related field
3–5 years of experience in Customer Success, Account Management, or digital marketing
Experience working with email and digital marketing programs
Experience with marketing automation or ESP platforms
Familiarity with customer journey development and lifecycle marketing strategies
Experience managing multi-channel or omnichannel marketing campaigns
Excellent communication and relationship management skills
Strong organizational and presentation skills
Proficiency with Excel, PowerPoint, and Word

Benefits

Comp & perks

Flexible PTO
Excellent medical, dental, and vision coverage
Employee Equity and Stock Purchase Plan
Employee Discounts
Virtual Wellness Classes
Pet Insurance