Lead Senior Business System Analyst

Zeta Global

. Lead the definition of solutions for new client implementations or larger projects on existing implementations .

Posted 10/13/2026full-timeRemote • California • United StatesSenior💰 $140,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing software implementation projects from requirements gathering to user acceptance, with a strong focus on client collaboration and technical advisory. Proficient in documentation, gap analysis, and understanding client workflows to deliver tailored solutions.

Highest-signal resume keywords

Project ManagementSoftware ImplementationBusiness Requirements DocumentationRESTful APIsMS Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project DocumentationGap AnalysisRequirements GatheringFunctional SpecificationsSoftware Development LifecycleUser Acceptance TestingTechnical AdvisoryData Infrastructure UnderstandingSolution DefinitionRisk Identification

Soft Skills

Consultative SkillsCommunication SkillsCollaborationProblem-SolvingTime Management

Tools & Technologies

SnowflakeMS WordMS ExcelMS PowerPointWeb Services

Industry Keywords

Client ImplementationsTechnical CapabilitiesSubject Matter ExpertProject LifecycleBest Practices

About the role

Key responsibilities & impact

Lead the definition of solutions for new client implementations or larger projects on existing implementations
Gather and define project requirements
Understand client workflows and business goals
Elicit and comprehend use cases
Learn existing technical and data infrastructure
Conduct gap analysis between applications and customer requirements
Set expectations
Collaborate with architects and developers
Estimate project impact, resources, and hours
Document recommended solutions
Support client teams with presentations and reviews
Draft requirements documents and functional specifications
Update documentation throughout the project lifecycle
Author and manage tickets for internal communication
Serve as internal subject matter expert on the solution
Collaborate with development, QA, and production support teams
Identify and address project risks
Support QA and UAT
Become a product expert
Manage multiple competing priorities
Recommend and institute best practices, methodologies, and tools
Advise the client success team on technical capabilities, staffing, and infrastructure needs
Travel to West Coast clients on a needs-basis

Requirements

What you’ll need

Management experience of similar roles
Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc
Ability to understand and represent the needs of the end user in a software development environment
Strong consultative and advisory skills
Excellent written and verbal communications
Strong MS Office skills (Word, Excel, PowerPoint)
Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements
Ability to communicate complex technical concepts to technical and non-technical audiences
Subject matter expert thought leader supporting organizational processes and procedures and implementing a new product or major modifications from start to finish
Web-services experience with RESTful APIs desired
5+ years of experience with software implementation from requirement through design, development, and user acceptance
Bachelor's Degree or higher in technology-related field or relevant experience in implementing software
4+ years' experience using Snowflake
Must be willing to travel
Must reside in either PST or MST timezones

Benefits

Comp & perks

Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts
Virtual Wellness Classes
Pet Insurance