Senior Customer Success Manager

Zeta Global

. Serve as the primary point of contact and trusted advisor for a portfolio of enterprise clients.

Posted 10/30/2026full-timeRemote • United StatesSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing loyalty and lifecycle marketing strategies, analyzing marketing performance data, and managing enterprise client relationships. Proficient in leveraging marketing automation platforms and providing actionable insights to enhance client engagement and retention.

Highest-signal resume keywords

Customer Success ManagementEmail Marketing StrategyMarketing Automation PlatformsData Analysis and InsightsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email MarketingMarketing AutomationLoyalty ProgramsCustomer Lifecycle StrategiesAudience SegmentationPersonalizationCustomer Journey OrchestrationCampaign MeasurementMarketing Performance MetricsOmnichannel Marketing

Soft Skills

Communication SkillsPresentation SkillsRelationship ManagementOrganizational SkillsSolutions-Oriented Mindset

Tools & Technologies

Salesforce Marketing CloudAdobe CampaignBrazeIterableCustomer Data Platforms

Industry Keywords

MarTechSaaSDigital MarketingClient ServicesAccount Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary point of contact and trusted advisor for a portfolio of enterprise clients.
Understand client business objectives, marketing strategies, and KPIs.
Develop and execute loyalty and lifecycle marketing strategies to improve engagement, acquisition, retention, and lifetime value.
Analyze campaign performance, customer engagement trends, and marketing KPIs to identify optimization opportunities.
Provide actionable recommendations based on data-driven insights.
Guide clients in leveraging Zeta's marketing platform capabilities and maximizing platform adoption.
Present campaign results, performance insights, and strategic recommendations to client stakeholders.
Identify account risks, address client challenges, and uncover upselling, cross-selling, and expansion opportunities.
Collaborate with Customer Success, Analytics, Operations, and commercial teams.
Share client feedback and industry trends to inform product enhancements.
Manage multiple client priorities, oversee key deliverables, and ensure timely execution.

Requirements

What you’ll need

5+ years of experience in Customer Success, Client Services, Account Management, or a related client-facing role within MarTech, SaaS, or digital marketing.
Strong understanding of email marketing, marketing automation, loyalty programs, and customer lifecycle strategies.
Experience managing enterprise client relationships and serving as a strategic advisor to senior marketing stakeholders.
Demonstrated ability to analyze marketing performance data, identify trends, and translate insights into actionable business recommendations.
Excellent communication, presentation, and relationship management skills, with the ability to engage both technical and non-technical audiences.
Strong project management and organizational skills, with the ability to balance multiple client accounts, competing priorities, and cross-functional initiatives.
A proactive, solutions-oriented mindset and the ability to thrive in a fast-paced, collaborative environment.
Experience working with enterprise email service providers (ESPs), customer data platforms (CDPs), or marketing automation platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, or similar technologies.
Familiarity with email marketing performance metrics, including deliverability, engagement, conversion, and customer retention.
Experience with audience segmentation, personalization, customer journey orchestration, and omnichannel marketing strategies.
Understanding of marketing data, analytics, and campaign measurement.

Benefits

Comp & perks

Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity and Stock Purchase Plan
Employee Discounts
Virtual Wellness Classes
Pet Insurance