Operations & Workforce Planning Specialist

Zevo Health

. Manage the day-to-day scheduling of group activities for clients .

Posted 11/5/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce planning and scheduling processes, with strong analytical skills to interpret data and provide actionable insights. Proven ability to manage client communications and support onboarding while ensuring excellent client service.

Highest-signal resume keywords

Workforce PlanningScheduling Tools ImplementationData AnalysisClient CommunicationExcel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce PlanningScheduling ToolsData AnalysisEvent ManagementReportingClient OnboardingOperational Performance InsightsDigital Therapy PlatformPowerBIAI Tools

Soft Skills

Organizational SkillsAttention to DetailTeam CollaborationClient EngagementCommunication Skills

Tools & Technologies

Digital Therapy PlatformExcelPowerBIHubSpot

Industry Keywords

Client SuccessScheduling ProcessesWorkforce UtilizationOperational PerformanceClient Service

About the role

Key responsibilities & impact

Manage the day-to-day scheduling of group activities for clients
Implement workforce planning best practices and improve scheduling processes and workforce utilization
Support adoption and optimization of scheduling and workforce planning systems
Gather client requirements for workshops and group events
Coordinate clinicians, clients, session availability, communications, workshop details, and meeting links
Capture clinician availability on the Digital Therapy platform backend
Resolve group booking logistics challenges and escalate issues to the Service Delivery Manager
Track schedule details in shared documents and ensure scheduling consistency and accuracy
Run Digital Therapy platform reports, collect clinical team data, and prepare operational performance and productivity reports
Collaborate on monthly and quarterly client business reports
Record reports and client communications in central databases
Translate workforce data into operational and business performance insights
Support onboarding for large-scale programs and smaller engagements
Capture new client service information and configure backend systems for new client companies and clinicians
Provide first-line support for scheduling-related customer enquiries
Prepare client Launch days, including marketing and communication packages, user guides, and clinician information
Respond to client queries received on HubSpot and engage relevant internal stakeholders
Record client communications, assigned clinicians, and important account activities
Collaborate with the team to provide excellent client service and uphold Zevo’s values

Requirements

What you’ll need

3+ years of experience in business support roles, with a strong focus on customer success, communications and working with data
Proven experience in workforce planning and the effective use or implementation of scheduling tools and best practices
Strong experience working with AI Tools
Strong analytical skills with the ability to interpret data, identify trends, and provide actionable workforce insights
Confident engaging and communicating with clients, both oral and written, with the ability to lead meetings both with clients and internal teams
Exceptional organizational skills, strong attention to detail, and the ability to manage multiple priorities
Demonstrated excellent team working experience with the ability to take ownership of individual responsibilities, that feed into the accountabilities of key internal stakeholders
Demonstrated ability to work collaboratively within a team environment, fostering innovation, accountability, and excellent client service
Experience with scheduling and/or event management is a bonus
Strong capability with Excel is a must, PowerBI capability is a bonus
Ability to work Monday - Friday 12PM - 9PM
Experience supporting onboarding, reporting, client communications, and scheduling systems