Zevo Health

Operations

• Manage the day-to-day scheduling of group activities for clients
• Implement workforce planning best practices and improve scheduling processes and workforce utilization
• Support adoption and optimization of scheduling and workforce planning systems
• Gather client requirements for workshops and group events
• Coordinate clinicians, clients, session availability, communications, workshop details, and meeting links
• Capture clinician availability on the Digital Therapy platform backend
• Resolve group booking logistics challenges and escalate issues to the Service Delivery Manager
• Track schedule details in shared documents and ensure scheduling consistency and accuracy
• Run Digital Therapy platform reports, collect clinical team data, and prepare operational performance and productivity reports
• Collaborate on monthly and quarterly client business reports
• Record reports and client communications in central databases
• Translate workforce data into operational and business performance insights
• Support onboarding for large-scale programs and smaller engagements
• Capture new client service information and configure backend systems for new client companies and clinicians
• Provide first-line support for scheduling-related customer enquiries
• Prepare client Launch days, including marketing and communication packages, user guides, and clinician information
• Respond to client queries received on HubSpot and engage relevant internal stakeholders
• Record client communications, assigned clinicians, and important account activities
• Collaborate with the team to provide excellent client service and uphold Zevo’s values

Explore Operations & Workforce Planning Specialist at Zevo Health. Review requirements and application details.

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Operations & Workforce Planning Specialist