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Zilch

Collections Strategy Analyst

Zilch

. Support how Zilch manages customers in arrears, improves recovery outcomes, and balances performance with fair and effective customer treatment .

Posted 9/29/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong analytical skills with proficiency in SQL for data extraction and analysis, focusing on collections performance and customer treatment strategies. Capable of collaborating with cross-functional teams to drive improvements in arrears management and recovery outcomes.

Highest-signal resume keywords
SQL Data AnalysisCollections Performance MonitoringCredit Risk AnalyticsStakeholder CollaborationOperational Performance Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Data AnalysisPerformance TrackingSegmentation AnalysisCustomer Treatment StrategiesOperational Initiatives
Soft Skills
Attention to DetailProactive MindsetCuriosityOrganizational SkillsClear Communication
Tools & Technologies
LookerBI Reporting Tools
Industry Keywords
CollectionsArrears ManagementRecoveriesFintechConsumer Credit

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Support how Zilch manages customers in arrears, improves recovery outcomes, and balances performance with fair and effective customer treatment
  • Use data to identify opportunities and develop practical recommendations across the full collections journey
  • Build understanding of early arrears, later-stage collections, external partner activity, and recoveries
  • Monitor collections performance, targets, trends, customer outcomes, roll rates, cure rates, liquidation, recoveries, placements, and payment performance
  • Use SQL to extract, analyse, and summarise data
  • Assist with segmentation and allocation analysis across delinquency stages, customer groups, DCAs, and Debt Purchasers
  • Support analysis of DCA and Debt Purchaser placement, performance, and outcomes
  • Investigate performance movements, potential drivers, risks, and improvement areas
  • Track the impact of strategy changes, operational initiatives, and external partner performance
  • Collaborate with Collections, Credit Risk, Operations, Data, and other stakeholders
  • Support ad hoc analysis to answer business questions and improve understanding of collections performance

Requirements

What you’ll need
  • Strong analytical skills and confidence working with data
  • Exposure to collections, arrears management, recoveries, or credit risk analytics
  • Good SQL skills, with the ability to query, manipulate, and summarise data
  • Experience in, or a genuine interest in, Collections, Credit Risk, fintech, lending, or financial services
  • Ability to interpret analysis, identify opportunities, and explain findings clearly
  • A proactive mindset, with an interest in turning insight into practical strategy proposals and operational actions
  • Strong attention to detail, particularly when working with performance data, recurring analysis, and target tracking
  • Comfortable working with stakeholders across different teams
  • Awareness of fair customer outcomes and regulatory expectations in a collections environment
  • Curious, organised, and keen to learn about collections strategy in a fast-moving fintech environment
  • Experience with Looker or a similar BI/reporting tool (desirable)
  • Understanding of BNPL, consumer credit, lending, or payments (desirable)
  • Exposure to segmentation, customer treatment strategies, operational performance analysis, or contact strategy (desirable)
  • Experience analysing external partner performance, such as DCAs or Debt Purchasers (desirable)
  • Ability to work in the UK; visa sponsorship question asks whether sponsorship is required to work in the UK
  • Ability to commute to the London Victoria office and attend three days per week

Benefits

Comp & perks
  • Pension scheme
  • Death in Service scheme
  • Income Protection
  • Permanent employees enjoy access to our Share Options Scheme
  • 5% back on in-app purchases
  • £200 for WFH Setup
  • Private Medical Insurance
  • GP consultations (video, telephone or face-to-face)
  • Prescribed medication
  • In-patient, day-patient and out-patient care
  • Mental health support
  • Optical, dental & audiological cover
  • Physiotherapy
  • Advanced cancer cover
  • Menopause support
  • Employee Assistance Programme
  • Unlimited mental health sessions
  • 24/7 remote GP & physiotherapy
  • 24/7 helpline for emotional & practical support
  • Savings & discounts on everyday shopping
  • 1:1 personalised well-being consultations
  • Gym membership discounts
  • Enhanced maternity pay
  • Enhanced paternity pay
  • Enhanced adoption pay
  • Enhanced shared parental leave
  • Professional Qualifications
  • Professional Memberships
  • Learning Suite for e-courses
  • Internal Training Programmes
  • FCA & Regulatory training
  • Hybrid working: office-based Monday, Wednesday, and Thursday; remote working Tuesday and Friday
  • Casual dress code
  • Workplace socials
  • Healthy snacks