Zilch

Strategy

• Support how Zilch manages customers in arrears, improves recovery outcomes, and balances performance with fair and effective customer treatment
• Use data to identify opportunities and develop practical recommendations across the full collections journey
• Build understanding of early arrears, later-stage collections, external partner activity, and recoveries
• Monitor collections performance, targets, trends, customer outcomes, roll rates, cure rates, liquidation, recoveries, placements, and payment performance
• Use SQL to extract, analyse, and summarise data
• Assist with segmentation and allocation analysis across delinquency stages, customer groups, DCAs, and Debt Purchasers
• Support analysis of DCA and Debt Purchaser placement, performance, and outcomes
• Investigate performance movements, potential drivers, risks, and improvement areas
• Track the impact of strategy changes, operational initiatives, and external partner performance
• Collaborate with Collections, Credit Risk, Operations, Data, and other stakeholders
• Support ad hoc analysis to answer business questions and improve understanding of collections performance

Collections Strategy Analyst