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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Identity and Access Management (IAM) operations, particularly with Okta Workforce Identity Cloud, including user provisioning, access control, and troubleshooting. Capable of supporting secure access to SaaS and cloud systems while adhering to compliance standards and best practices.
Highest-signal resume keywords
Okta Workforce Identity CloudIdentity And Access Management (IAM)Single Sign-On (SSO)Role-Based Access Control (RBAC)Terraform
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User ProvisioningAccess RequestsMFA AdministrationSAMLOIDCSCIMTicket ManagementChange ControlTroubleshootingAutomation
Soft Skills
Attention To DetailCustomer ServiceCommunicationWillingness To Learn
Tools & Technologies
Microsoft Entra IDActive DirectoryGoogle WorkspaceGitPowerShellPythonBashREST API
Certifications & Qualifications
Okta Certified Professional
Industry Keywords
ISO 27001SOC 2Cyber Essentials PlusGDPRJoiner/Mover/Leaver Lifecycle
Tech Stack
Tools & technologiesCloudPythonTerraform
About the role
Key responsibilities & impact- Support day-to-day identity and access management operations, primarily using Okta Workforce Identity Cloud
- Manage secure access to SaaS, cloud and internal systems with structured guidance from experienced IAM and security engineers
- Process approved access requests, user onboarding, transfers and offboarding in Okta and connected applications
- Assist with Okta user, group, application assignment and MFA enrolment administration
- Support role-based and group-based access assignments according to least-privilege and approval requirements
- Perform first-line troubleshooting for SSO login failures, MFA issues, account lockouts and provisioning errors; escalate complex cases
- Check and reconcile access records, provisioning status and leaver deprovisioning outcomes; raise exceptions promptly
- Support access reviews, entitlement checks and audit evidence collection
- Assist with onboarding applications to Okta by gathering requirements and testing SAML, OIDC or SCIM integrations under supervision
- Review and make simple approved Terraform changes to Okta groups or application assignments using version control and peer review
- Follow change control, ticketing, runbooks and security incident escalation procedures
- Maintain IAM tickets, knowledge articles, configuration records and operational documentation
- Work with IT, Security, HR and application owners to resolve routine identity issues and identify recurring problems
Requirements
What you’ll need- Some practical experience in IT support, service desk, systems administration, security operations or IAM; relevant placements or apprenticeships considered
- Basic familiarity with Okta or another identity provider, including users, groups, single sign-on and multifactor authentication
- Understanding of access requests, approvals, account provisioning, deprovisioning and the joiner/mover/leaver lifecycle
- Awareness of RBAC, least privilege and separation of privileged and standard access
- Ability to follow runbooks, manage tickets carefully and document changes and troubleshooting clearly
- Familiarity with Microsoft Entra ID, Active Directory, Google Workspace or comparable directory services
- Basic knowledge of SAML, OIDC or SCIM concepts, or willingness to develop these skills
- Interest in Infrastructure as Code and Terraform; prior production Terraform experience is not required
- Good communication, attention to detail, customer service and willingness to learn from senior engineers
- Bonus: exposure to Okta Workforce Identity Cloud or an Okta Certified Professional learning pathway
- Bonus: introductory Terraform knowledge, including reading plans, understanding resources and using Git pull requests
- Bonus: experience supporting enterprise SaaS applications such as Microsoft 365, GitHub, Atlassian or Slack
- Bonus: familiarity with SCIM provisioning or HR-driven joiner/mover/leaver workflows
- Bonus: awareness of ISO 27001, SOC 2, Cyber Essentials Plus or GDPR-related access controls
- Bonus: basic PowerShell, Python, Bash, REST API or automation experience
- Bonus: understanding of phishing-resistant MFA, privileged access controls and secure handling of identities
Benefits
Comp & perks- Pension scheme
- Death in Service scheme
- Income Protection
- Permanent employees enjoy access to our Share Options Scheme
- 5% back on in-app purchases
- £200 for WFH Setup
- Private Medical Insurance
- GP consultations (video, telephone or face-to-face)
- Prescribed medication
- In-patient, day-patient and out-patient care
- Mental health support
- Optical, dental & audiological cover
- Physiotherapy
- Advanced cancer cover
- Menopause support
- Employee Assistance Programme
- Unlimited mental health sessions
- 24/7 remote GP & physiotherapy
- 24/7 helpline for emotional & practical support
- Savings & discounts on everyday shopping
- 1:1 personalised well-being consultations
- Gym membership discounts
- Enhanced maternity pay
- Enhanced paternity pay
- Enhanced adoption pay
- Enhanced shared parental leave
- Professional Qualifications
- Professional Memberships
- Learning Suite for e-courses
- Internal Training Programmes
- FCA & Regulatory training
- Hybrid working: office-based Monday, Wednesday, and Thursday; remote working Tuesday and Friday
- Casual dress code
- Workplace socials
- Healthy snacks