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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the full customer lifecycle for B2B SaaS sales, including new business development, account retention, and expansion. Proficient in utilizing CRM tools and analytics to drive software adoption and customer outcomes.
Highest-signal resume keywords
B2B SaaS Sales ExperienceAccount ManagementSalesforce ProficiencyStrategic Business ReviewsCustomer Health Scoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Full Cycle SalesAccount ExpansionQuota AchievementSaaS Sales ConceptsUtilization Analytics
Soft Skills
Strong Communication SkillsConsultative Selling
Tools & Technologies
SalesforceGongTableauGong EngageSalesloft
Industry Keywords
Real Estate TechnologyProptechMarketing SoftwareCustomer Success ManagementChurn Risk
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Own the full customer lifecycle for approximately 2,000 accounts, including new sales, onboarding, adoption, retention, and expansion
- Prospect within an assigned territory using outbound calls, emails, and inbound lead follow-up
- Prioritize inbound marketing leads and maximize speed-to-lead conversion within SLA timelines
- Secure initial software subscriptions and grow ARR through multi-product upsell and cross-sell
- Manage approximately 400 current Premier Agent subscribers and identify renewal and expansion opportunities
- Conduct Strategic Business Reviews using utilization data and performance reporting
- Monitor account health signals, flag churn risks, and execute save and rescue plays with CSMs
- Partner with CSMs to drive software activation, adoption, and customer outcomes
- Build and maintain new business and expansion pipeline
- Forecast monthly and quarterly quota attainment and maintain accurate Salesforce records
- Conduct consultative SaaS discovery, identify decision makers, handle objections, and close deals
- Use Gong Engage, Gong, Tableau, and Sonar to manage outreach and analyze performance
- Complete thorough handoff documentation to CSMs
- Develop expertise in Zillow’s software portfolio and real estate technology trends
Requirements
What you’ll need- Minimum of 2 years of experience in a full cycle, B2B SaaS sales role
- Experience managing both new business development and an existing book of subscribers
- Track record of achieving monthly or quarterly quota through new subscription sales and account expansion or renewal
- Experience selling multiple products within a single sales motion or book of business
- Ability to manage a high-volume book of business (200+ accounts) across multiple product lines
- Proficient in CRM and sales engagement tools (Salesforce, Salesloft, or equivalent)
- Strong written and verbal communication skills
- Familiarity with SaaS sales concepts such as ARR/MRR, net revenue retention, churn risk, and product adoption
- Experience selling to SMB customer segments preferred
- Background in real estate technology, proptech, marketing software, or adjacent SaaS categories preferred
- Familiarity with customer health scoring, utilization analytics, or CSM collaboration models preferred
- Experience conducting Strategic Business Reviews preferred
- Proficiency with Gong, Tableau, or similar tools preferred
Benefits
Comp & perks- Incentive compensation
- Equity awards
- Remote work from a physical location of choice
- Flexible distributed work through Cloud HQ
