Zillow

Compliance

• Partner with business stakeholders and control owners to assess business changes for impacts to SOX business process controls and objectives
• Serve as a SOX subject matter expert and create scalable compliant processes and procedures
• Support design and implementation of controls for complex and high-risk business process areas
• Identify internal control design gaps and collaborate on correcting deficiencies
• Develop and drive remediation plans through timely completion
• Collaborate with IT compliance on system implementations affecting internal controls over financial reporting
• Coordinate with internal audit, external audit, and SOX compliance teams on planning, walkthroughs, testing, audit requests, deficiency evaluations, and SOX education
• Manage SOX compliance processes, audit support, and remediation programs against established timelines
• Deliver status reporting on audit support, remediation, and control implementation projects to leadership
• Monitor PCAOB trends, SEC and COSO requirements, evolving U.S. GAAP standards, and implications for the control environment

Business SOX Compliance Manager

Photographer

• Capture professional still photography, listing videos, 3D or 360° virtual tours, drone photography and videos when needed, and social media videos for for-sale or for-rent properties
• Use advanced photography techniques and equipment to showcase each property’s features and aesthetics
• Coordinate and interact with clients on-site to understand photography needs and expectations
• Guide clients and property owners during photography sessions
• Use proprietary technology to create rich media experiences
• Ensure photographs follow brand guidelines and accurately represent properties
• Manage and maintain cameras, lenses, accessories, and other photography equipment
• Organize and upload captured media for post-processing
• Meet deadlines, appointment punctuality, and availability guidelines
• Stay current on real estate photography trends and best practices
• Develop creative concepts to showcase each property’s unique selling points
• Collaborate with Regional Managers, Market Leaders, photographers, real estate agents, marketing professionals, and other external partners
• Adapt to future media, product, service, capture, and processing changes
• Represent Zillow Media Experts professionally
• Drive between job sites in the Philadelphia market area

Sales Operations Manager

• Own systems, data workflows, and integrations enabling sales and customer success teams
• Design and deliver cross-platform solutions for lead routing, scheduling, sales engagement, customer onboarding, and sales-to-customer-success handoffs
• Translate business needs into technical requirements, acceptance criteria, and measurable outcomes
• Configure and optimize Salesforce, Gong including Engage and Forecast, and Chili Piper
• Partner with Product and Engineering on native capabilities, integrations, custom development, and engineering-supported solutions
• Develop AI-enabled tools and customer-workflow automations
• Connect systems through APIs and other integration patterns with testing, access controls, and human oversight
• Lead complex troubleshooting and escalated issue resolution across platforms, integrations, and data flows
• Identify root causes, validate fixes, and address recurring failures
• Lead or support user acceptance testing and technical release readiness
• Plan tests, coordinate super-users, manage defects, recommend launches, and validate post-launch performance
• Partner with Enablement and business leaders to support adoption
• Establish production ownership through documentation, monitoring, secure credential management, deployment and recovery practices, and knowledge transfer
• Manage priorities, dependencies, and delivery commitments across stakeholders
• Communicate progress and business implications, surface risks, and coordinate with partner teams

Senior Sales Systems Manager

Sales

• Lead a team of Business Advisors supporting rental partners
• Set goals, coach for performance, and foster an inclusive, customer-centric culture
• Develop and execute portfolio-level account strategies
• Strengthen renewals, expand adoption of Zillow Rentals solutions, and grow revenue
• Use performance data and market insights to diagnose partner needs and deliver recommendations
• Influence partner roadmaps to improve listing quality, lead volume, and conversion outcomes
• Coordinate with Product, Sales, Marketing, Operations, and Analytics
• Resolve escalations and implement enhancements for rental partners
• Establish operating mechanisms, playbooks, cadences, and metrics for consistent execution
• Forecast risk and track impact against business goals
• Represent strategic rental partners in planning discussions and inform product roadmaps and go-to-market initiatives
• Develop team capabilities in negotiation, data storytelling, stakeholder management, and relationship building

Sales Manager, Mid-Market, Rentals

Facilitator

• Facilitate live training sessions, new hire onboarding programs, and continual education across all mortgage fulfillment functions
• Deliver primarily virtual training with occasional in-person delivery
• Adapt facilitation to learners with varying competency and experience levels
• Partner with the Manager, Learning Design & Delivery on facilitation quality standards, delivery consistency, and Train the Trainer programs
• Collaborate with Enablement Managers and Instructional Designers to prepare materials, coordinate logistics, and maintain the facilitation calendar
• Gather post-session learner feedback, analyze patterns, and route findings for content improvement
• Evaluate program effectiveness and independently present findings and recommendations to stakeholders
• Provide backup facilitation coverage when Enablement Managers have competing priorities
• Apply training techniques for technical skills, process knowledge, and behavioral competencies in a regulated mortgage environment

Senior Learning Facilitator, Mortgage

Learning and Development

• Build training materials, job aids, SOPs, and eLearning content across underwriting, processing, closing, funding, and disclosure desk functions
• Create and maintain Highspot SOPs with the content team and functional SMEs
• Develop Zillow University courses with the Manager, Learning Design & Delivery
• Manage content revision cycles for process, system, or policy changes
• Support the Manager, Programs & Content Strategy on curriculum builds and content quality review
• Contribute to and help maintain content standards and design frameworks
• Identify content gaps and recommend curriculum improvements

Senior Instructional Designer, Mortgage

Collections

• Own Rentals collections performance end to end, including days sales outstanding, aging distribution, days to pay, recovery rate, bad debt and write-off levels
• Drive quarterly reduction in past-due balances
• Lead, coach and develop specialists and senior specialists alongside offshore partner supervisors
• Handle hiring, performance management and career development
• Own the headcount model that forecasts and scales staffing to the portfolio
• Set portfolio strategy and segmentation across individual landlords and national property management groups
• Own and enforce credit policy, including credit reviews, approvals, holds, suspensions and write-off decisions
• Own outsourced delivery relationships, including onboarding, training, service levels and quality audits
• Run monthly collections reviews with Rentals product teams
• Partner with sales and customer support on at-risk and high-value accounts
• Work with Payments Program Management on causes of delinquency, including billing accuracy, payment method friction and dispute handling
• Identify automation opportunities across Zuora, HighRadius and Salesforce
• Own month-end deliverables, including reserve and allowance analysis, with Accounting

Manager, Rentals Collections

Research Scientist

• Lead end-to-end design, development, and deployment of applied machine learning models and algorithms
• Perform problem formulation, data exploration, experimentation, evaluation, and productionization
• Architect scalable pipelines for data preparation, feature engineering, model training, and model serving
• Conduct offline analyses and online experiments to evaluate model performance
• Interpret results and recommend data-driven improvements to product experiences and business metrics
• Translate business needs into scientific requirements and technical roadmaps
• Implement responsible AI practices, including model monitoring and fairness and bias checks
• Mentor and coach applied scientists and engineers
• Develop ranking, recommendation, and generative AI systems for Zillow’s home-shopping experience

Senior Applied Scientist, Shopping AI

Chief Marketing Officer

• Own the Marketing AI roadmap and use-case portfolio
• Run the intake stage-gate from idea through pilot, production, and operational handoff
• Stand up and manage the agent and orchestration platform, including reusable components, data, and vendor integrations
• Own AI governance through agent audits, brand-risk scoring, and exclusion zones
• Drive organizational adoption and manage the network of embedded AI liaisons
• Build and lead a multidisciplinary team through hiring and talent integration
• Measure and report capacity gained, speed to market, business impact, and failed initiatives
• Shepherd AI initiatives from strategy through scaled implementation, including platform, integration, measurement, change management, and handoff

Director, Marketing AI – Automation

Program Manager

• Create, maintain, and distribute status reports and detailed project schedules
• Lead regular status meetings and communicate Studio Z and stakeholder revisions
• Develop project plans and briefing documents with Account
• Attend and lead briefings to clarify deliverables and timing
• Support weekly resourcing meetings with organized project requests
• Flag capacity conflicts and timing risks to the Senior Program Manager
• Facilitate communication, schedule creative reviews, and provide written recaps
• Route creative copy documents, presentations, digital files, and other materials for review and approval
• Schedule debriefs with Account, Strategy, and Creative teams after client presentations
• Maintain operational systems including JIRA, Google forecasting sheets, and DAM
• Maintain accurate project data for team-level reporting
• Adopt AI tools and productivity solutions to improve workflow efficiency
• Support creative portfolio delivery from brief through delivery

Affiliate Manager

• Support hiring managers across assigned business units
• Serve as the primary point of contact for contingent workforce program questions and support
• Guide managers through contingent labor processes, requirements, policies, procedures, and best practices
• Create, update, and manage contingent labor requisitions within Beeline
• Support the end-to-end contingent workforce lifecycle, including requisition creation, onboarding, extensions, rate changes, conversions, and offboarding
• Ensure requisitions and worker records are accurate and compliant
• Maintain data integrity and documentation within program systems
• Monitor program activity and key milestones to identify potential issues and ensure timely action
• Manage staffing supplier relationships and review supplier performance
• Address supplier performance gaps and drive accountability and continuous improvement
• Investigate and resolve contingent workforce-related issues and inquiries
• Track escalations through resolution and communicate with stakeholders
• Identify process gaps and recommend operational improvements
• Support reporting, audits, and compliance activities
• Support rollouts of new processes, policies, VMS enhancements, and supplier changes
• Leverage program data and reporting to identify trends and improve program effectiveness and hiring outcomes

Contingent Workforce Business Partner

Systems Engineer

• Support and improve contingent workforce workflows across Beeline and Workday
• Act as a Tier 2/3 escalation point for complex operational and systems issues
• Partner with MSP, ESC, Talent Tech, Product, and technical teams to identify root causes and drive resolution
• Operate within and optimize the Beeline Vendor Management System
• Translate business requirements into system and workflow update inputs
• Monitor workflow performance and data integrity across the Beeline-to-Workday integration
• Identify opportunities to streamline contingent worker lifecycle processes, including onboarding, extensions, conversions, and offboarding
• Support vendor workflow updates, lifecycle improvements, and compliance-related changes
• Assist with intake, prioritization, and tracking of operational work using Jira
• Maintain audit-ready process documentation and support communications
• Partner with Contingent Workforce leadership and cross-functional teams to align business needs, systems, and processes

Contingent Workforce Operations – Systems Analyst

Manager

• Lead the planning, execution, and delivery of systems projects and enhancements, defining scope, milestones, dependencies, and success measures.
• Coordinate day-to-day project activities across business, engineering, product, and operations partners.
• Analyze system workflows and data flows to identify gaps, inefficiencies, and defects.
• Translate business needs into clear, testable system requirements and use cases.
• Partner with technical teams on solution design, impact assessment, and implementation trade-offs.
• Monitor project and operational metrics and prepare concise reports and readouts.
• Drive risk mitigation, escalation, and continuous improvement actions.
• Support change management, testing, cutover, documentation, and stakeholder readiness.
• Provide tiered support and issue triage, investigate root causes, coordinate resolution, and document learnings.

Incident Manager

Performance Marketing

• Handle all aspects of campaign fulfillment, including IO processing, campaign setup, creative QA, trafficking, and delivery monitoring
• Ensure accuracy and fulfillment of delegated campaigns
• Collaborate and communicate across multiple teams for timely campaign execution
• Ensure operational protocols are followed throughout the campaign life cycle
• Assist internal teams in developing ad campaign execution best practices
• Troubleshoot campaign delivery, technical, and creative issues
• Identify process inefficiencies and improve operational workflow

Campaign Manager

Security Engineer

• Lead and develop a multi-manager organization across Application Security and Security Architecture
• Establish and execute a 2–3-year strategic roadmap aligned with product and platform engineering priorities
• Own workforce planning, organizational design, talent acquisition, and development of future security leaders
• Manage budget, tooling portfolio, and vendor relationships
• Represent Application Security at executive and leadership levels and translate technical risk into business impact
• Lead an AppSec organization partnering with product engineering
• Build security capabilities into CI/CD pipelines, frameworks, and developer tooling
• Create security enablement programs, secure coding training, and internal tooling
• Ensure application portfolio coverage including secure design review, DAST/SAST integration, dependency management, and API security
• Own product security strategy and embed security in product design
• Build and maintain a vulnerability management program with SLAs, risk-based prioritization, and executive reporting
• Establish enterprise security patterns, reference architectures, and guardrails for cloud-native AWS-centric infrastructure
• Drive Zero Trust principles and identity-driven access
• Embed security patterns into infrastructure-as-code and platform primitives
• Partner in platform and product design reviews
• Evaluate emerging threats and technology shifts and evolve controls