Growth Specialist, I

Zillow

. Support Zillow Preferred partner and agent onboarding and platform adoption .

Posted 10/14/2026full-timeUnited StatesJuniorMid-Level💰 $39 - $66 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and support, with a strong focus on onboarding, partner engagement, and performance monitoring. Proficient in using CRM tools and managing case workflows to enhance partner experience and achieve key performance indicators.

Highest-signal resume keywords

Customer Success ExperienceCRM Tool ProficiencyOnboarding and TrainingData Signal AnalysisReal Estate Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportAccount CoordinationCase ManagementPerformance MonitoringDocumentation Management

Soft Skills

OrganizedDetail-OrientedStrong Follow-Up SkillsCollaborationProblem-Solving

Tools & Technologies

SalesforceFollow Up BossTableauAI-Assisted Tools

Industry Keywords

Real EstateProptechSaaSPerformance-Based Partner Program

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support Zillow Preferred partner and agent onboarding and platform adoption
Help partners navigate Zillow platforms and offerings, including Follow Up Boss and Zillow Home Loans
Guide partners through onboarding, feature usage, adoption, and basic operational setup
Reinforce best practices, program tips, and recommended actions using team playbooks
Work through trigger-based proactive outreach queues using performance signals and defined prioritization criteria
Handle inbound partner and agent inquiries by phone, email, or case management tools
Provide guidance within playbooks and route technical or account issues to appropriate support teams
Monitor partner activity and key performance indicators using reporting tools
Identify patterns, flag concerns, and escalate systemic, complex, or sensitive issues
Maintain detailed records of partner interactions and cases for continuity, quality review, and compliance
Share feedback on recurring questions, content gaps, and workflow friction
Collaborate with peers and cross-functional partners to resolve issues and meet service levels and quality standards
Participate in team learning sessions
Achieve at least 90% of weekly KPIs, including response and resolution SLAs, outreach completion, and case documentation quality
Meet interaction quality and accuracy standards through regular QA review

Requirements

What you’ll need

2+ years of experience in customer success, customer support, account coordination, or a similar customer-facing role
Experience working in a fast-paced, high-volume environment supporting customers or external partners
Experience using CRM or case management tools; Salesforce preferred
Aptitude to learn new platforms quickly
Comfort documenting interactions and managing cases or tickets in a structured workflow environment
Experience in real estate, proptech, SaaS, or a performance-based partner program preferred
Comfort working with data signals or AI-assisted tools to prioritize work and guide action preferred
Familiarity with Salesforce, Follow Up Boss, Tableau, or similar tools preferred
Organized and detail-oriented, with strong follow-up skills and ability to manage multiple active cases simultaneously
Employees are expected to live within a reasonable commuting distance to their region and/or service area

Benefits

Comp & perks

Equity awards based on factors such as experience, performance and location
Competitive base salary
Cloud HQ distributed-work approach, with flexibility for most employees to work from wherever they’re most productive
Equal employment opportunity and disability accommodation support