HR Generalist

Zillow

. Serve as a frontline point of contact for managers, coaching them through nuanced HR questions using policy, practice and risk guidance .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $81,900 - $137,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR operations, employee relations, and shared services, with a strong focus on communication, case management, and process improvement. Proficient in utilizing HRIS systems and AI tools to enhance workflows and support organizational change.

Highest-signal resume keywords

HR ExperienceEmployee RelationsWorkday ProficiencyStrong Communication SkillsAI Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR OperationsEmployee Service CentersCase ManagementDocumentationPerformance ManagementSOP CreationTriage RulesOrganizational Change SupportProject Contribution

Soft Skills

Sound JudgmentDiscretionCoaching

Tools & Technologies

WorkdayServiceNowChatGPTClaudeGemini

Industry Keywords

HR GeneralistTiered Support ModelEmployee InquiriesRisk GuidanceTalent Strategies

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as a frontline point of contact for managers, coaching them through nuanced HR questions using policy, practice and risk guidance
Conduct detailed employee inquiries, gather facts and timelines, and route cases to the appropriate team
Partner with HRBPs on people and talent strategies, including performance, annual review and position management
Manage operational details for cyclical HR processes end-to-end
Participate in HRBP team meetings, talent forums and relevant syncs
Coordinate with partners to ensure complete cases and smooth employee and manager experiences
Create or iterate on SOPs, playbooks and triage rules based on case-pattern analysis and partner feedback
Use systems, data and AI tools to improve workflows, documentation and analysis

Requirements

What you’ll need

2+ years HR experience in shared services, employee service centers, employee relations, HR operations, or HR generalist roles
Experience conducting employee or manager inquiries and documenting them clearly and objectively
Sound judgment in triaging, routing and escalating work based on complexity, risk and business context
Strong written and verbal communication skills, including the ability to create clear guidance
Proficiency with Workday or similar HRIS and ServiceNow or similar tools
Prior experience in an HR shared services or tiered support model preferred
Hands-on experience using AI tools such as ChatGPT, Claude or Gemini preferred
Experience supporting organizational change, re-leveling, or job profile work as a project contributor preferred
Ability to handle sensitive or confidential information discreetly and reliably

Benefits

Comp & perks

Equity awards based on experience, performance and location
Remote work from a physical location of choice within eligible U.S. locations
Flexible distributed-work arrangement through Cloud HQ
Equal employment opportunity and disability accommodation support