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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in desktop support, including hardware configuration, software installation, and troubleshooting network connectivity issues. Maintains accurate asset management and documentation practices to ensure efficient end-user support.
Highest-signal resume keywords
Desktop SupportHardware ConfigurationSoftware InstallationTroubleshooting Network ConnectivityTicketing Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Desktop SupportHardwareOperating SystemsStandard ApplicationsNetwork ConnectivityPrintingAccount AccessSoftware InstallationUpdatesDevice Checks
Tools & Technologies
Ticketing Systems
Industry Keywords
End-User ComputingAsset ManagementConfiguration ManagementLifecycle Management
About the role
Key responsibilities & impact- Respond to and resolve routine desktop support requests for hardware, operating systems, and standard applications
- Escalate non-routine technical issues as needed
- Configure, deploy, and decommission laptops, desktops, and peripherals
- Follow imaging, setup, and security procedures
- Troubleshoot network connectivity, printing, and account access issues
- Document troubleshooting steps and outcomes in the ticketing system
- Complete software installs, updates, and basic device checks
- Maintain accurate asset and configuration information for end-user devices
- Support inventory tracking and lifecycle management
Requirements
What you’ll need- High school diploma or equivalent
- 0–2 years of experience in desktop support, end-user computing, or a related technical support role
- Equivalent combination of education and experience accepted
- Must live within reasonable commuting distance of the designated ZG office
- Experience with hardware, operating systems, standard applications, network connectivity, printing, account access, software installation, updates, device checks, ticketing systems, and asset/configuration information is relevant to the role
Benefits
Comp & perks- Equity awards based on factors such as experience, performance and location
- Office-based work at an existing ZG corporate office
- Equal employment opportunity and accommodation support