Manager, Rentals Collections

Zillow

. Own Rentals collections performance end to end, including days sales outstanding, aging distribution, days to pay, recovery rate, bad debt and write-off levels .

Posted 9/29/2026full-timeRemote • United StatesSeniorLead💰 $89,600 - $150,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end collections performance, including credit policy enforcement and vendor relationship management. Proficient in leveraging tools like Zuora and Salesforce to drive automation and improve collections metrics.

Highest-signal resume keywords

B2B Credit And Collections ExperienceTeam Leadership And DevelopmentCredit Policy ManagementAutomation Using AI ToolsOrder-To-Cash Cycle Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections Performance ManagementCredit Policy EnforcementCash ApplicationAccounting Treatment Of Bad DebtAdvanced ExcelPivot TablesLookupsCredit Scoring SystemsMetrics ImprovementService Level Setting

Soft Skills

Coaching And MentoringPerformance ManagementCollaborationProblem SolvingCommunication

Tools & Technologies

ZuoraHighRadiusSalesforceWorkdayOracleSAP

Industry Keywords

Rentals IndustryReal EstateAccounts ReceivableOutsourced Vendor ManagementDelinquency Management

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Own Rentals collections performance end to end, including days sales outstanding, aging distribution, days to pay, recovery rate, bad debt and write-off levels
Drive quarterly reduction in past-due balances
Lead, coach and develop specialists and senior specialists alongside offshore partner supervisors
Handle hiring, performance management and career development
Own the headcount model that forecasts and scales staffing to the portfolio
Set portfolio strategy and segmentation across individual landlords and national property management groups
Own and enforce credit policy, including credit reviews, approvals, holds, suspensions and write-off decisions
Own outsourced delivery relationships, including onboarding, training, service levels and quality audits
Run monthly collections reviews with Rentals product teams
Partner with sales and customer support on at-risk and high-value accounts
Work with Payments Program Management on causes of delinquency, including billing accuracy, payment method friction and dispute handling
Identify automation opportunities across Zuora, HighRadius and Salesforce
Own month-end deliverables, including reserve and allowance analysis, with Accounting

Requirements

What you’ll need

Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and experience
8+ years of experience in B2B credit and collections or accounts receivable
At least three years leading teams or team leads
Record of moving collections metrics rather than only reporting them
Deep understanding of the full order-to-cash cycle, including cash application and accounting treatment of bad debt and sales allowances
Hands-on experience with Zuora, HighRadius, Salesforce, Workday, Oracle or SAP
Advanced Excel or Google Sheets, including pivot tables and lookups
Experience managing outsourced or offshore vendor relationships, setting service levels and holding quality standards
Experience setting and applying credit or collections policy under commercial pressure
Experience using AI tools to automate manual work
Familiarity with the rentals or real estate industry preferred
Experience with credit scoring systems a plus

Benefits

Comp & perks

Equity awards based on factors such as experience, performance and location
Remote work from a physical location of the employee’s choice
Flexible distributed work through Cloud HQ
Equal employment opportunity and disability accommodations