Mortgage Loan Officer

Zillow

. Originate and manage purchase mortgage loans from application through closing while ensuring compliance .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage origination, particularly in purchase transactions, while ensuring compliance with regulatory requirements. Proficient in managing pipelines and delivering exceptional client service in a high-volume sales environment.

Highest-signal resume keywords

Mortgage Origination ExperienceActive NMLS Loan Originator20-Hour CORE Pre-Licensing EducationSAFE Mortgage Loan Originator TestPipeline Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage Process UnderstandingPurchase Loan OriginationConsultative Sales SkillsPerformance-Driven EnvironmentKPI Management

Soft Skills

Client Service OrientationVerbal Communication SkillsTime ManagementOrganization SkillsTrust Building

Tools & Technologies

Zillow CRMLoan Origination SystemsData-Driven ToolsMicrosoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Active State LicensesLoan Originator Under Federal Bank License

Industry Keywords

Purchase Mortgage LoansHigh-Volume Sales EnvironmentRegulatory RequirementsProfessional DevelopmentMarket Trends

About the role

Key responsibilities & impact

Originate and manage purchase mortgage loans from application through closing while ensuring compliance
Convert company-provided purchase opportunities into funded loans through proactive follow-up and borrower consultation
Build relationships with customers, Zillow Preferred Agents, and local partners where applicable
Manage an active pipeline while meeting service levels, productivity metrics, and funding expectations
Use Zillow’s CRM, loan origination systems, and data-driven tools to manage pipeline health and customer engagement
Partner with processing, underwriting, and closing teams to move loans efficiently
Deliver a consistent customer experience through phone, email, and text
Stay current on market trends, lending programs, and regulatory requirements
Maintain active licensing, complete required education, and participate in professional development
Handle collection, storage, and use of voiceprints for operational and compliance purposes

Requirements

What you’ll need

3+ years of mortgage origination experience with strong emphasis on purchase transactions
Active NMLS Loan Originator with state licenses or Loan Originator under a federal bank license
Completion of the 20-hour CORE Pre-Licensing Education
Successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content
Physically located in and working remotely from Indiana
Proven success originating purchase loans in a high-volume phone-based sales environment or agent-centric referral model
Strong client service orientation and consultative sales skills
Deep understanding of the mortgage process
Comfortable working in a structured, performance-driven environment with defined KPIs
Excellent verbal communication skills and ability to build trust quickly
Strong time management, organization, and pipeline management skills
Proficiency with CRM, LOS, Microsoft Outlook, Word, and Excel
Associate’s or Bachelor’s degree preferred

Benefits

Comp & perks

Incentive compensation eligibility in addition to base pay
Equity awards eligibility
Remote work from the employee’s designated residence in Indiana
Option to spend some time working at a company office
Zillow’s centralized operations, technology, brand, and leadership support
Required education and ongoing professional development