Mortgage Loan Officer

Zillow

. Originate and manage purchase mortgage loans from application through closing while ensuring compliance .

Posted 10/8/2026full-timeRemote • New Hampshire • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage origination with a focus on purchase transactions, ensuring compliance and delivering exceptional client service. Proficient in managing pipelines and utilizing CRM and loan origination systems to enhance customer engagement and operational efficiency.

Highest-signal resume keywords

Mortgage Origination ExperienceActive NMLS Loan Originator LicenseConsultative Sales SkillsPipeline Management SkillsProficiency with CRM and LOS

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage OriginationPurchase TransactionsPipeline ManagementRegulatory ComplianceData-Driven Tools

Soft Skills

Client Service OrientationVerbal CommunicationTime ManagementOrganization

Tools & Technologies

Zillow CRMLoan Origination SystemsOutlookWordExcel

Certifications & Qualifications

NMLS Loan Originator License20-Hour CORE Pre-Licensing EducationSAFE Mortgage Loan Originator Test

Industry Keywords

High-Volume Sales EnvironmentAgent-Centric Referral ModelMarket TrendsLending Programs

About the role

Key responsibilities & impact

Originate and manage purchase mortgage loans from application through closing while ensuring compliance
Convert company-provided purchase opportunities into funded loans through proactive follow-up and borrower consultation
Build relationships with customers, Zillow Preferred Agents, and local partners where applicable
Manage an active pipeline while meeting service levels, productivity metrics, and funding expectations
Use Zillow’s CRM, loan origination systems, and data-driven tools to manage pipeline health and customer engagement
Partner with processing, underwriting, and closing teams to move loans efficiently
Deliver a consistent customer experience through phone, email, and text
Stay current on market trends, lending programs, and regulatory requirements
Maintain active licensing, complete required education, and participate in ongoing professional development

Requirements

What you’ll need

3+ years of mortgage origination experience with a strong emphasis on purchase transactions
Active NMLS Loan Originator with state licenses or Loan Originator under a federal bank license
Completion of the 20-hour CORE Pre-Licensing Education
Successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content
Physically located in and working remotely from New Hampshire
Proven success originating purchase loans in a high-volume, phone-based sales environment or an agent-centric referral model
Strong client service orientation and consultative sales skills
Deep understanding of the mortgage process
Comfortable working in a structured, performance-driven environment with defined KPIs
Excellent verbal communication skills
Strong time management, organization, and pipeline management skills
Proficiency with CRM, LOS, Outlook, Word, and Excel
Associate’s or Bachelor’s degree preferred

Benefits

Comp & perks

Competitive base pay
Incentive compensation eligibility
Equity awards eligibility
Zillow’s centralized operations and leadership support
Ongoing professional development
Remote work from a designated physical location in New Hampshire
Option to spend some time working at a company office