Mortgage Loan Officer

Zillow

. Originate and manage purchase mortgage loans from application through closing .

Posted 10/8/2026full-timeRemote • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage origination with a focus on purchase transactions, ensuring compliance with lending requirements while effectively managing a pipeline and delivering exceptional client service. Proficient in utilizing CRM and loan origination systems to enhance customer engagement and operational efficiency.

Highest-signal resume keywords

Mortgage Origination ExperienceActive NMLS Loan Originator StatusCompletion of CORE Pre-Licensing EducationStrong Client Service OrientationPipeline Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage OriginationCompliance ManagementPipeline ManagementConsultative Sales SkillsUnderstanding of Mortgage ProcessKPI ManagementTime ManagementOrganization Skills

Soft Skills

Excellent Verbal CommunicationRelationship Building

Tools & Technologies

Zillow CRMLoan Origination SystemsOutlookWordExcel

Certifications & Qualifications

Active NMLS Loan Originator StatusCompletion of CORE Pre-Licensing EducationSAFE Mortgage Loan Originator Test

Industry Keywords

Purchase Mortgage LoansHigh-Volume Sales EnvironmentAgent-Centric Referral ModelMarket TrendsRegulatory Requirements

About the role

Key responsibilities & impact

Originate and manage purchase mortgage loans from application through closing
Ensure compliance with all lending requirements
Convert company-provided purchase opportunities into funded loans through proactive follow-up and borrower consultation
Build relationships with customers, Zillow Preferred Agents, and local partners where applicable
Manage an active pipeline while meeting service levels, productivity metrics, and funding expectations
Use Zillow’s CRM, loan origination systems, and data-driven tools to manage pipeline health and customer engagement
Partner with processing, underwriting, and closing teams to move loans efficiently
Deliver customer support through phone, email, and text
Stay current on market trends, lending programs, and regulatory requirements
Maintain active licensing, complete required education, and participate in professional development
Collect, store, and use voiceprints for operational and compliance purposes

Requirements

What you’ll need

3+ years of mortgage origination experience with a strong emphasis on purchase transactions
Active NMLS Loan Originator status with state licenses or Loan Originator status under a federal bank license
Completion of the 20-hour CORE Pre-Licensing Education
Successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content
Physically located in and working remotely from Michigan
Proven success originating purchase loans in a high-volume, phone-based sales environment or an agent-centric referral model
Strong client service orientation and consultative sales skills
Deep understanding of the mortgage process
Comfortable working with defined KPIs in a structured, performance-driven environment
Excellent verbal communication skills and ability to build trust quickly
Strong time management, organization, and pipeline management skills
Proficiency with CRM, LOS, Outlook, Word, and Excel
Associate’s or Bachelor’s degree preferred

Benefits

Comp & perks

Competitive base pay
Incentive compensation eligibility
Equity awards eligibility
Flexible remote work from an identified physical location
Opportunity to spend time working at a company office
Ongoing professional development
Zillow’s centralized operations, technology, brand, and leadership support