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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in brokerage leadership, compliance with licensing laws, and engagement with MLS governance. Proven ability to manage stakeholder relationships and execute operational strategies across multiple states.
Highest-signal resume keywords
Active Real Estate Broker LicenseBrokerage Leadership ExperienceMLS Governance UnderstandingStakeholder ManagementCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Broker-in-Charge ExperienceContract ReviewRegulatory ComplianceOperational Performance ManagementData Improvement
Soft Skills
Relationship BuildingCustomer Care ResolutionCommunication Skills
Certifications & Qualifications
Active State Real Estate LicensesContinuing Education Requirements
Industry Keywords
MLS DynamicsREALTOR® AssociationsBrokerage Operations ManualsState Regulatory EnvironmentsOperational Changes
About the role
Key responsibilities & impact- Serve as designated broker of record for assigned states within the territory
- Own operational performance, compliance integrity, and execution quality across the region
- Monitor workload, regulatory complexity, MLS dynamics, and broker sentiment
- Build relationships with MLS executives, association leaders, state regulators, and influential brokerages
- Represent Zillow in MLS, association, state commission, and industry meetings
- Provide intelligence on MLS sentiment, regulatory trends, and brokerage dynamics
- Maintain active MLS and association memberships
- Partner with Strategic Operations, Industry Operations, Brokerage Operations, and Licensing
- Support policy updates, regulatory responses, MLS engagement, and operational changes
- Review and report local MLS news, updates, and sentiment to leadership
- Address customer care complaints and assist with resolutions
- Ensure compliance with licensing laws, MLS rules, bylaws, and operating manuals
- Advise stakeholders of regulatory or MLS rule changes within 24 hours
- Review licensee reports and flag anomalies
- Perform contract reviews and sign brokerage filings and MLS documentation as needed
- Track and report changes in co-listed properties
- Execute standardized workflows and brokerage routines
- Contribute to tooling, automation, and data improvements
- Support onboarding, paperwork transitions, retraining, and territory realignment
- Respond within one business day to partner requests
Requirements
What you’ll need- Active real estate broker license in at least one state within the assigned territory (required)
- Willingness to obtain and maintain broker-level licenses in additional states as needed
- Minimum 5+ years of brokerage leadership experience
- Active or former participation in REALTOR® associations or MLS governance
- Experience engaging with MLS boards, associations, and brokerage leadership
- Strong stakeholder management and cross-functional collaboration skills
- Willingness to travel up to 40–50% within the assigned territory
- Experience as a Broker-in-Charge, Managing Broker, or Designated Broker is ideal
- Deep understanding of MLS governance and state regulatory environments
- Active state real estate licenses and required continuing education
- Ability to comply with state licensing laws, MLS rules, association bylaws, and brokerage operations manuals
Benefits
Comp & perks- Equity awards based on factors such as experience, performance and location
- Remote work from a physical location of choice
- Flexible distributed-work arrangement through Cloud HQ
- Continuing education support/requirement
- Equal employment opportunity and disability accommodations