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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and sales leadership, with a strong focus on developing strategies that drive revenue growth and enhance partner relationships. Proficient in coaching teams, utilizing performance data, and influencing product roadmaps to achieve business objectives.
Highest-signal resume keywords
Account ManagementSales LeadershipCRM Software (Salesforce)Data StorytellingNegotiation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Goal SettingPipeline ManagementPerformance MetricsSales Strategy DevelopmentClient Success
Soft Skills
CoachingCommunicationInfluencingRelationship BuildingProblem Solving
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Digital MarketplacesSaaSRental Housing SolutionsCustomer-Centric CultureEscalation Resolution
About the role
Key responsibilities & impact- Lead a team of Business Advisors supporting rental partners
- Set goals, coach for performance, and foster an inclusive, customer-centric culture
- Develop and execute portfolio-level account strategies
- Strengthen renewals, expand adoption of Zillow Rentals solutions, and grow revenue
- Use performance data and market insights to diagnose partner needs and deliver recommendations
- Influence partner roadmaps to improve listing quality, lead volume, and conversion outcomes
- Coordinate with Product, Sales, Marketing, Operations, and Analytics
- Resolve escalations and implement enhancements for rental partners
- Establish operating mechanisms, playbooks, cadences, and metrics for consistent execution
- Forecast risk and track impact against business goals
- Represent strategic rental partners in planning discussions and inform product roadmaps and go-to-market initiatives
- Develop team capabilities in negotiation, data storytelling, stakeholder management, and relationship building
Requirements
What you’ll need- Bachelor’s degree in Business, Marketing, Communications, or a related field
- 8+ years of experience in account management, client success, sales, or business development roles
- Significant exposure to digital marketplaces, SaaS, or rental housing solutions
- 2+ years of sales leadership experience
- Experience with goal setting, accountability metrics, and pipeline management
- Track record of meeting and exceeding sales goals in a growth and retention model
- Ability to lead through ambiguity in a fast-paced environment
- Experience coaching sales teams through complex sales processes
- Strong presentation, communication, and influencing skills, including at the C-level
- Strong working knowledge of CRM software, preferably Salesforce
- Available to travel up to 50%
- U.S. employees may live in any of the 50 United States, with limited exceptions
Benefits
Comp & perks- Incentive compensation
- Equity awards
- Remote work from a physical location of choice
- Flexible work location through Cloud HQ
- Equal employment opportunity and accommodation support
