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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in mortgage operations, particularly in post-closing review and defect resolution, while maintaining compliance with agency and regulatory guidelines. Proven ability to mentor team members and recommend process improvements to enhance quality and efficiency.
Highest-signal resume keywords
8+ Years Of Experience In Mortgage OperationsPost-Closing Loan File ReviewFHA Direct Endorsement (DE) CertificationVA Staff Appraisal Reviewer (SAR) CertificationExperience Resolving Complex Loan Defects
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Post-Closing ReviewLoan Defect ResolutionDocumentation ResearchQuality Trend AnalysisProcess Improvement RecommendationsFile Status ReconciliationMortgage Loan SystemsHigh-Volume Environment ExperienceInvestor Requirements InterpretationRegulatory Guidelines Knowledge
Soft Skills
MentoringCollaborationCommunication
Tools & Technologies
Mortgage Origination SystemsLoan Servicing SystemsStandard Productivity Tools
Certifications & Qualifications
FHA Direct Endorsement (DE)VA Staff Appraisal Reviewer (SAR)
Industry Keywords
Mortgage OperationsPost-ClosingQuality ControlUnderwritingLoan DeliveryAgency GuidelinesInvestor GuidelinesRegulatory Compliance
About the role
Key responsibilities & impact- Lead comprehensive post-closing review of closed mortgage loan files
- Resolve complex post-closing defects and suspense items
- Research issues and obtain missing or corrected documentation
- Coordinate with closing, underwriting, secondary marketing, servicing teams, and external counterparties
- Monitor investor, warehouse, and secondary-market conditions
- Respond to post-closing stipulations, trailing document requests, and audit findings
- Analyze loan-level and pipeline-level quality trends
- Recommend process and control improvements to reduce defects and rework
- Maintain knowledge of agency, investor, and regulatory guidelines
- Document post-closing workflows and reconcile file status in loan systems
- Provide updates and escalations on aging items and delivery risk
- Mentor less-experienced team members on post-closing best practices
Requirements
What you’ll need- 8+ years of experience in mortgage operations
- Significant experience in closing and post-closing loan file review, delivery, or servicing transfer activities
- Experience interpreting and applying investor, agency, and regulatory requirements to completed mortgage loan files
- Experience researching and resolving complex loan defects or suspense conditions under tight deadlines in a high-volume environment
- Experience using mortgage or loan origination/servicing systems and standard productivity tools
- Equivalent combination of education and experience accepted
- Active or prior FHA Direct Endorsement (DE) underwriting certification and/or VA Staff Appraisal Reviewer (SAR) certification strongly preferred
- Experience applying FHA, VA, agency, and investor requirements in a mortgage post-closing, quality-control, underwriting, or loan-delivery environment preferred
Benefits
Comp & perks- Remote work from a physical location of choice
- Equity awards based on experience, performance, and location
- Flexible distributed work through Cloud HQ
- Equal employment opportunity and workplace accommodations