Senior Learning Facilitator, Mortgage

Zillow

. Facilitate live training sessions, new hire onboarding programs, and continual education across all mortgage fulfillment functions .

Posted 9/30/2026full-timeRemote • United StatesSenior💰 $109,000 - $174,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates mastery in training facilitation across virtual and live formats, with a strong grounding in adult learning principles and instructional design. Capable of analyzing learner feedback and program effectiveness to drive continuous improvement in a regulated mortgage environment.

Highest-signal resume keywords

8+ Years Training Facilitation ExperienceMaster-Level Facilitation SkillsMortgage Industry ExperienceStrong Analytical SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training FacilitationInstructor-Led DeliveryLearning Program ManagementAdult Learning PrinciplesInstructional Design FundamentalsNeeds AssessmentProgram EvaluationContent Improvement AnalysisKnowledge Gap IdentificationMulti-Program Management

Soft Skills

Self-DirectedAdaptabilityCollaborationPresentation SkillsPrioritization

Tools & Technologies

Virtual Training PlatformsCollaboration ToolsLMS PlatformsELearning ToolsVirtual Facilitation Technology

Certifications & Qualifications

Facilitation Certification

Industry Keywords

Mortgage FulfillmentMortgage SalesRegulated EnvironmentTraining TechniquesBlended Learning

About the role

Key responsibilities & impact

Facilitate live training sessions, new hire onboarding programs, and continual education across all mortgage fulfillment functions
Deliver primarily virtual training with occasional in-person delivery
Adapt facilitation to learners with varying competency and experience levels
Partner with the Manager, Learning Design & Delivery on facilitation quality standards, delivery consistency, and Train the Trainer programs
Collaborate with Enablement Managers and Instructional Designers to prepare materials, coordinate logistics, and maintain the facilitation calendar
Gather post-session learner feedback, analyze patterns, and route findings for content improvement
Evaluate program effectiveness and independently present findings and recommendations to stakeholders
Provide backup facilitation coverage when Enablement Managers have competing priorities
Apply training techniques for technical skills, process knowledge, and behavioral competencies in a regulated mortgage environment

Requirements

What you’ll need

8+ years of experience in professional training facilitation, instructor-led delivery, or learning program management
Mortgage industry experience, with a demonstrated track record facilitating training for mortgage sales or fulfillment audiences
Master-level facilitation skills across virtual, live, and blended formats
Proficiency with virtual training platforms and collaboration tools
Deep grounding in adult learning principles and instructional design fundamentals
Ability to assess learner needs in the moment, adapt delivery, and identify knowledge gaps during live sessions
Strong analytical skills and ability to interpret evaluation and post-session data
Ability to manage multiple concurrent training programs and prioritize workload to meet deadlines without close oversight
Excellent communication and presentation skills; comfort facilitating for all levels including leaders and senior stakeholders
Self-directed; plans and executes delivery assignments with administrative supervision
Preferred: background in or exposure to instructional design
Preferred: experience with LMS platforms, eLearning tools, and virtual facilitation technology
Preferred: facilitation certification

Benefits

Comp & perks

Equity awards based on factors such as experience, performance and location
Remote work from a physical location of choice
Flexibility to work from wherever they’re most productive
Equal employment opportunity and reasonable accommodation support