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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Salesforce configuration, AI-enabled solutions, and integration troubleshooting, while effectively managing cross-functional partnerships and communication. Capable of translating business needs into technical requirements and ensuring successful implementation and ongoing improvement of complex systems.
Highest-signal resume keywords
Salesforce ConfigurationAI-Enabled Solutions DevelopmentIntegration TroubleshootingUser Acceptance TestingCross-Functional Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesforcePythonJavaScriptTypeScriptSQLAPI IntegrationWorkflow AutomationData ModelingIntegration TestingDefect Resolution
Soft Skills
Clear CommunicationPriority ManagementPartnership Building
Tools & Technologies
GongChili PiperEngageForecast
Industry Keywords
Sales SystemsRevenue Operations TechnologyBusiness SystemsUser Acceptance TestingData Workflows
Tech Stack
Tools & technologiesJavaScriptPythonSQLTypeScript
About the role
Key responsibilities & impact- Own systems, data workflows, and integrations enabling sales and customer success teams
- Design and deliver cross-platform solutions for lead routing, scheduling, sales engagement, customer onboarding, and sales-to-customer-success handoffs
- Translate business needs into technical requirements, acceptance criteria, and measurable outcomes
- Configure and optimize Salesforce, Gong including Engage and Forecast, and Chili Piper
- Partner with Product and Engineering on native capabilities, integrations, custom development, and engineering-supported solutions
- Develop AI-enabled tools and customer-workflow automations
- Connect systems through APIs and other integration patterns with testing, access controls, and human oversight
- Lead complex troubleshooting and escalated issue resolution across platforms, integrations, and data flows
- Identify root causes, validate fixes, and address recurring failures
- Lead or support user acceptance testing and technical release readiness
- Plan tests, coordinate super-users, manage defects, recommend launches, and validate post-launch performance
- Partner with Enablement and business leaders to support adoption
- Establish production ownership through documentation, monitoring, secure credential management, deployment and recovery practices, and knowledge transfer
- Manage priorities, dependencies, and delivery commitments across stakeholders
- Communicate progress and business implications, surface risks, and coordinate with partner teams
Requirements
What you’ll need- 8+ years of relevant experience in sales systems, revenue operations technology, business systems, or a related field
- Demonstrated ownership of complex solutions from discovery and design through implementation, launch, and ongoing improvement
- Strong hands-on Salesforce expertise, including configuration, Flow, permissions, data models, and integration troubleshooting
- Understanding of account, contact, opportunity, and ownership structures and their downstream workflow effects
- Experience building and deploying AI-enabled solutions and workflow automations
- Ability to explain AI solution value, limitations, safeguards, and ongoing support needs
- Ability to develop, read, debug, and maintain integration or application code in Python or JavaScript/TypeScript
- Understanding of APIs, authentication, webhooks, error handling, and version control
- Ability to use SQL to investigate data-quality and integration issues
- Experience delivering systems changes through structured testing and release practices, including user acceptance testing, defect resolution, and post-launch stabilization
- Clear communication of technical topics to audiences with different levels of expertise
- Ability to manage competing priorities and build productive partnerships across business and technical teams
Benefits
Comp & perks- Equity awards based on factors such as experience, performance and location
- Remote work from a physical location of the employee’s choice
- Flexible work through Cloud HQ/distributed work
- Accommodation support for disabilities or special needs