Technical Customer Success Manager, API

Zillow

. Lead end-to-end onboarding and implementation for Media API customers from kickoff through go-live .

Posted 9/15/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $40 - $64 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing API customer onboarding and implementation, with a strong focus on troubleshooting technical issues and enhancing customer relationships. Proficient in creating documentation and resources that facilitate seamless integration and adoption of API solutions.

Highest-signal resume keywords

Customer Success ManagementREST API ExperienceTechnical TroubleshootingProject ManagementAPI Documentation Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

REST APIWebhooksAuthentication MethodsIntegration WorkflowsTechnical EscalationImplementation ResourcesTroubleshooting GuidesCustomer Health MonitoringIntegration Best PracticesSaaS Product Support

Soft Skills

Critical ThinkingProblem-SolvingRelationship BuildingCollaborationOrganizational Skills

Industry Keywords

Real Estate TechnologyMarketplacesMedia WorkflowsCustomer Lifecycle ManagementTechnical Account Management

About the role

Key responsibilities & impact

Lead end-to-end onboarding and implementation for Media API customers from kickoff through go-live
Translate business requirements into API workflows and advise on authentication, endpoints, webhooks, and integration best practices
Troubleshoot technical issues, identify root causes, and partner with Engineering, Product, and Support
Own a portfolio of API customers, primarily Aryeo Lite customers, throughout the customer lifecycle
Monitor customer health, API usage, and adoption to identify risks, barriers, and opportunities
Conduct periodic customer reviews covering business goals, integration performance, adoption, and improvements
Serve as relationship owner for Media API integration partners and support partner launches
Gather and share API customer and partner feedback with Product and Engineering
Advocate for product and process improvements that reduce integration friction and improve scalability
Create onboarding documentation, implementation playbooks, troubleshooting guides, and reusable customer resources
Serve as a technical escalation point for Customer Success and Onboarding team members
Partner with Customer Success Managers to resolve technical challenges affecting adoption, health, or retention
Enable internal teams through API training, documentation, and technical best practices

Requirements

What you’ll need

2+ years of experience in Customer Success, Implementation, Solutions Engineering, Technical Account Management, or a similar customer-facing role
Hands-on experience with REST APIs, webhooks, authentication methods, and integration workflows
Ability to investigate and troubleshoot technical issues and communicate findings, recommendations, and next steps
Ability to work with technical and non-technical stakeholders and translate complex concepts into practical guidance
Strong project management and organizational skills to manage multiple implementations and onboarding timelines
Critical thinking, problem-solving, and relationship-building skills
Ability to collaborate across Customer Success, Product, Engineering, Support, and other internal teams
Experience serving as a technical escalation point or supporting cross-functional teams through complex customer issues is preferred
Experience supporting a SaaS product with API or integration components is preferred
Experience creating API documentation, implementation resources, or technical how-to guides is preferred
Experience supporting technology or integration partners is preferred
Experience in real estate technology, marketplaces, or media-related workflows is preferred
U.S. employees may live in any of the 50 United States, with limited exceptions

Benefits

Comp & perks

Remote work from a physical location of choice with no permanent corporate office workplace
Equity awards based on experience, performance, and location
Flexible distributed work through Cloud HQ
Equal employment opportunity and disability accommodation support