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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage lending operations, particularly in post-closing processes, with a strong focus on document management and attention to detail. Proficient in using loan origination systems like Encompass and maintaining high service-level standards.
Highest-signal resume keywords
Mortgage Lending ExperienceDocument ManagementEncompass ProficiencyAttention to DetailStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Document AuditingFile TrackingIndexingImagingScanningReport ProductionProject ManagementProblem-Solving
Soft Skills
Organizational SkillsCollaborationIndependenceTime Management
Tools & Technologies
Loan Origination SystemsEncompassMicrosoft Office Suite
Industry Keywords
Post-Closing OperationsCollateral ShipmentMortgage Collateral DocumentsService-Level Standards
About the role
Key responsibilities & impact- Receive final title policies and recorded Mortgages/Deeds of Trust
- Audit, scan, and upload documents to the LOS (Encompass)
- Communicate with investors and title companies regarding pending or missing trailing documents
- Act as point of contact and escalation for document transaction resolution
- Prepare trailing documents for shipment to investors
- Resolve and correct missing, incorrect, unexpected, unrecorded, illegible, damaged, or unusable mortgage collateral documents
- Track and monitor file location and movement using database systems
- Handle indexing, imaging, and scanning
- Keep management informed of pending issues delaying collateral shipment
- Independently manage assigned tasks to meet turn times
- Maintain service-level and turn-time standards
- Take on additional responsibilities, duties, or projects as assigned
Requirements
What you’ll need- High school diploma or equivalent required
- 1+ year of experience in mortgage lending required, preferably in post-closing operations
- Familiarity with loan origination systems, preferably Encompass, and document management platforms
- Excellent attention to detail and organizational skills
- Strong written and verbal communication skills
- Ability to manage multiple projects and competing deadlines
- Ability to work independently and collaborate with cross-functional teams in a fast-paced environment
- Effective problem-solving skills and commitment to high-quality work
- Ability to produce and maintain reports
- Proficiency in the Microsoft Office suite
- Ability to work overtime as needed
- Ability to work on-site at Zillow’s Irvine, CA office
Benefits
Comp & perks- Remote work arrangement with employees able to work from a physical location of their choice within eligible U.S. locations
- Flexibility to work from wherever they’re most productive through Cloud HQ
- Inclusive, innovative, and engaging workplace culture
- Opportunities to grow professionally
- Equal employment opportunity and disability accommodations