Workforce Capability Lead

Zillow

. Own a portfolio of workforce-capability programs from discovery and prioritization through design, implementation, sustainment and retrospective .

Posted 9/15/2026full-timeRemote • United StatesSenior💰 $86,300 - $145,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing system-level Enablement programs, utilizing both quantitative and qualitative data to assess performance needs and outcomes. Strong ability to align cross-functional teams and communicate effectively with stakeholders at all levels.

Highest-signal resume keywords

Enablement Program ManagementStakeholder ManagementAdult Learning PrinciplesQuantitative and Qualitative AnalysisSystem-Level Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ConsultingProgram ManagementCapability DesignBehavior ChangeChange Management

Soft Skills

FacilitationWritten CommunicationExecutive Storytelling

Tools & Technologies

DoceboJiraHighspotGoogle WorkspaceReplit

Industry Keywords

Workforce CapabilityLearning and DevelopmentPerformance SupportStakeholder InsightsSystem-Level Enablement

About the role

Key responsibilities & impact

Own a portfolio of workforce-capability programs from discovery and prioritization through design, implementation, sustainment and retrospective
Diagnose performance and readiness needs using business strategy, performance data, quality trends and stakeholder insights
Translate insights into clear problem statements, measurable outcomes and learning plans
Align Product, Quality Intelligence, Content Strategy, Learning & Development and Operations partners on priorities, scope, roles, decisions, timelines, dependencies and delivery expectations
Communicate progress, risks, results and recommendations to frontline partners and senior leaders
Provide consultative guidance to leaders and challenge requests when another modality better addresses the performance need
Design system-level Enablement architecture connecting learning, guided practice, coaching, performance support, knowledge, communications, workflows and reinforcement
Redesign ineffective systems
Develop manager-enablement systems that equip leaders to reinforce expectations, coach effectively and sustain performance
Equip the CXO Enablement team with frameworks, tools and working practices for scalable, system-level Workforce Capability architecture

Requirements

What you’ll need

5+ years of relevant experience in Enablement, Learning & Development, program management, performance consulting or an equivalent combination of experience
Experience building system-level Enablement programming through discovery, design, delivery, implementation, sustainment and measurement
Experience using quantitative and qualitative evidence to diagnose performance needs and evaluate Enablement impact
Experience designing scalable solutions for frontline customer-facing and people-leader audiences
Strong stakeholder management, facilitation, written communication and executive-ready storytelling skills
Operational knowledge of adult learning-based capability design, behavior change, coaching, change management and performance-support principles
Experience applying learning, content, analytics, collaboration and AI-enabled tools such as Docebo, Jira, Highspot, Google Workspace and Replit
Must reside in the United States, subject to limited exceptions

Benefits

Comp & perks

Equity awards based on experience, performance and location
Remote work from a physical location of the employee’s choice
Eligibility to work from any of the 50 United States, with limited exceptions
Disability or special-needs accommodation
Equal employment opportunity and inclusive work environment