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Commercial Operations Manager
ZIM Integrated Shipping Services. Manage and continuously improve commercial support processes related to service contracting, rate administration, sales queries, auto-rating, and booking execution .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and improving commercial support processes, with a strong focus on operational efficiency, data accuracy, and cross-functional collaboration. Proficient in analyzing workflows and implementing process automation to enhance performance and reduce manual intervention.
Highest-signal resume keywords
Commercial Operations ManagementProcess ImprovementData AnalysisContract ManagementMicrosoft Excel Advanced Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process ManagementOperational Efficiency AnalysisContract CreationWorkflow ExecutionData TransformationRoot-Cause AnalysisPerformance MeasurementTariff Compliance ReviewSales SupportLogistics Management
Soft Skills
Cross-Functional CollaborationProblem SolvingCommunicationAccountabilityLeadership
Tools & Technologies
SAPL2AIQShipPower QueryVBAPower AutomateFAMS
Industry Keywords
Service ContractingRate AdministrationSales QueriesAuto-RatingProcess AutomationFMC RegulationsTariff RulesCommercial Data ManagementOperational ActivitiesPerformance Reporting
Tech Stack
Tools & technologiesVBA
About the role
Key responsibilities & impact- Manage and continuously improve commercial support processes related to service contracting, rate administration, sales queries, auto-rating, and booking execution
- Ensure accuracy and efficiency of assigned operational activities
- Develop performance measurements, identify recurring errors, eliminate unnecessary manual work, and implement sustainable process improvements
- Liaise with Commercial, Branches, BUs, Global Sales Support, Customer Service, Finance, IT, and other internal departments
- Lead end-to-end lead-to-agreement process improvements, including contract creation, data accuracy, workflow execution, and downstream system integration
- Serve as operational process owner for contract creation and DTLI improvement initiatives
- Develop methods to capture, classify, and analyze contract-auditing and preparation errors
- Establish feedback mechanisms and performance reporting to improve contract accuracy
- Simplify workflows, reduce duplicate activities and manual intervention, and improve contract processing turnaround times
- Coordinate and monitor cross-functional process improvement initiatives
- Review service contracts and tariff filings for compliance with management policy and FMC regulations
- Compile tariff rules and regulations and interpret tariff and contract matters upon request
- Maintain service contract records, including amendment history and performance
- Administer commercial rate management activities in SAP, L2A, IQShip, and related systems
- Troubleshoot FAMS/IQShip internal errors and technical problems
- Assist with special projects and resolve complaints and problems
- Analyze rate administration workflows for automation, bulk processing, accuracy, and processing-time improvements
- Analyze sales query volumes, auto-rating performance, and recurring rating failures
- Develop root-cause classifications for sales queries, auto-rating exceptions, and sales correctors
- Prioritize rating-failure causes and coordinate upstream corrections with responsible departments
- Improve commercial data and rate application accuracy with Sales, Global Sales Support, Customer Service, and technical support teams
- Implement corrective actions to increase successful auto-rating and reduce manual sales queries
- Monitor query aging and turnaround times and reinforce accountability
- Evaluate corrective actions through sustained reductions in failures and manual intervention
Requirements
What you’ll need- Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Information Systems, or a related field; equivalent relevant experience may be considered
- Minimum 3–5 years of experience in commercial operations, sales support, business process management, logistics, or related operational functions
- Demonstrated experience analyzing operational processes, identifying inefficiencies, and implementing improvements
- Advanced Microsoft Excel skills, including data analysis, pivot tables, complex formulas, and data transformation
- Working knowledge of process automation tools such as Power Query, VBA, Power Automate, or comparable technologies
Benefits
Comp & perks- Remote work arrangement indicated in the posting