ZIM Integrated Shipping Services

QA Engineer

• Support maintenance and improvement of the company’s quality management system (QMS) to ensure compliance with ISO 9001 and other relevant standards
• Collaborate on audit schedules, documentation, and files to support auditors and capture external audits
• Manage quality nonconformances and their process for VSY, including report coordination and follow-up with interested parties
• Support documenting quality issues in the electronic system when necessary
• Coordinate with QA specialists on supplier management, schedule review meetings, and coordinate with internal groups
• Manage and maintain document control processes and systems for procedures, work instructions, and quality records
• Train employees in quality practices, procedures, and policies
• Monitor and report quality performance metrics to senior management and other groups
• Coordinate administration of the management of change process
• Support management of the Quality SharePoint page, file repository, and communications
• Promote quality improvements within the team and other functions
• Collaborate in internal audits
• Perform other duties supporting QMS and QA teams as assigned

Quality Assurance Specialist I

Data Management

• Develop and maintain Quality Department databases, including Quality Assurance, Quality and Accuracy Control, Ship Acceptance, and Weld Engineering databases
• Support database development and data migration as required
• Organize and administer Quality databases
• Support internal process improvement initiatives
• Prepare, maintain, and update data, documents, files, and project information for recording and distribution
• Support the Quality Data Analyst in producing metric reporting and managing existing dashboards
• Prepare weekly and monthly Quality Management Reports under Department Manager supervision
• Document data management processes
• Perform other duties as required

Data Management Technician

Quality Control

• Conduct in-process formal inspections for trade-specific systems throughout all construction stages
• Ensure specifications, class rules, SOPs, and work instructions are implemented at each construction stage
• Develop Inspection and Test Plans for specific operations, trade areas, or systems
• Review specifications, class rules, work instructions, and SOPs to determine trade-specific quality requirements
• Develop and implement Inspection and Test Plans for new construction and repair projects
• Perform daily in-process quality inspections and document and communicate results to supervisors
• Perform accuracy control activities for new construction and repair projects at Seaspan Shipyards
• Produce and sign final inspection reports as objective quality evidence for customers
• Perform receiving inspections of components, mechanical and electrical systems, steel, and pipe
• Attend formal inspections with customers and regulatory bodies
• Document defects and nonconformities and provide results to supervisors and Customer/Class as required
• Work with trade and area supervisors to improve in-process quality
• Perform gap analyses of procedures, work instructions, and forms
• Assist in developing and modifying procedures, work instructions, and forms
• Maintain quality files for the trade-specific area
• Perform periodic audits of trade-specific suppliers for contract compliance
• Perform additional duties as assigned

Quality Control Technician II

Account Executive

• Generate profitable business for ZIM with a given portfolio of customers
• Identify areas of growth and potential opportunities
• Increase sales in designated areas of responsibility
• Manage the defined sales process for assigned customers and prospects
• Focus on special cargo, including out-of-gauge and dangerous cargo
• Manage the sales process with potential and existing customers
• Build, maintain, and manage relationships with customers
• Perform needs analysis, design solutions, and negotiate deals
• Pursue cross-sell and up-sell opportunities
• Maintain ongoing direct customer contact according to the visit plan
• Identify and solve customer issues in collaboration with the sales team
• Deliver sales presentations to key customers
• Qualify customer sales potential and plan activities to increase share of wallet
• Identify and develop leads and new customers
• Evaluate competitor activities and products against ZIM’s products
• Review market analysis to determine customer needs, contract terms, and rates
• Analyze customers for targeted sales campaigns and build sales growth work plans
• Communicate with trade and cross-functional teams regarding market intelligence, service updates, customer challenges, and opportunities
• Use sales best practices and tools
• Develop strategic and tactical sales plans
• Build customer account plans, including forecasts, growth potential, needs assessments, and proposed growth steps
• Monitor and report sales goals, targets, and KPIs
• Forecast sales activities and set personal and company goals