Customer Service Coordinator – Customs

ZIM Integrated Shipping Services

. Monitor daily customs reports to identify and handle customs holds and rejections .

Posted 10/23/2026full-timeVirginia Beach • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customs monitoring and compliance, with a strong focus on processing customs holds, rejections, and manifest submissions. Proven ability to manage communication and resolve issues related to US Customs efficiently.

Highest-signal resume keywords

Customs MonitoringInvoice ProcessingCargo HandlingManifest SubmissionIssue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customs ReportingData ProcessingExport DocumentationError IdentificationSLA Management

Soft Skills

CommunicationProblem-SolvingAttention to Detail

Tools & Technologies

CMS203CMS205Invoice Portal

Industry Keywords

General OrderUS CustomsExport VesselsCustoms HoldsExam Requests

About the role

Key responsibilities & impact

Monitor daily customs reports to identify and handle customs holds and rejections
Identify and handle cargo slated for General Order
Monitor CMS203 (Conditions Attend) data and process accordingly
Monitor CMS205 (Orphans) and resolve issues
Monitor the invoice portal weekly to ensure timely invoice processing
Monitor the group mailbox for transmission notifications and change requests, handling them within the stated SLA
Track export vessels’ sail dates so export manifests are submitted to US Customs within guidelines
Handle incoming internal and external calls
Serve as the focal point for US Customs-related issues
Monitor customs manifest submissions for errors and assist with amendments
Process holds and exam requests and handle G.O. requests

Requirements

What you’ll need

High School Diploma or General Education Degree (GED)
4+ years of related experience and/or equivalent combination of education and experience