Customer Service Coordinator – Export Support Services

ZIM Integrated Shipping Services

. Manage export documentation functions and back office activities supporting the Export Contact Center and GSS .

Posted 10/6/2026full-timeVirginia Beach • Virginia • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing export documentation and resolving customer issues while providing exceptional service. Capable of performing root cause analysis and integrating feedback to enhance team performance.

Highest-signal resume keywords

Export Documentation ManagementCustomer Issue ResolutionRoot Cause AnalysisCall Center ExperienceService Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Soft Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Export Contact CenterGSSBills Of LadingHazardous ApprovalExport Bookings

About the role

Key responsibilities & impact

Manage export documentation functions and back office activities supporting the Export Contact Center and GSS
Answer incoming emails from internal ZIM and GSS teams regarding export bookings and documentation
Chase bookings with no activity or missing documentation details required to approve cargo for loading
Coordinate solutions to customer documentation issues
Release original bills of lading and execute express release for cash customers upon payment confirmation
Collect documents for hazardous approval and resolve discrepancies with customers
Create and modify export bookings for special cargo
Research problems and perform root cause analysis to propose permanent solutions
Integrate coaching and performance feedback into daily routines
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or general education degree (GED)
One-year related experience and/or training in a service related industry; or equivalent combination of education and experience
Excellent Soft skills
Previous call center experience preferred