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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise account portfolios, focusing on client retention, revenue growth, and effective negotiation. Proficient in building senior stakeholder relationships and leveraging product knowledge to drive client satisfaction and strategic insights.
Highest-signal resume keywords
Enterprise Account ManagementRevenue Retention GrowthContract NegotiationStakeholder Relationship BuildingAccount Diagnostics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Annual Recurring Revenue (ARR)Pricing StrategyContract ManagementRisk Signal IdentificationCommercial Insight
Soft Skills
Client AdvocacyProblem ResolutionInfluencing DecisionsProactive Communication
Tools & Technologies
AI ToolingAccount Health SignalsUsage Data
Industry Keywords
Mixed-Market AccountsEnterprise GrowthCustomer SupportProduct FeedbackCrème Experience Strategy
About the role
Key responsibilities & impact- Manage a portfolio of approximately 15 mixed-market enterprise accounts, each starting at £100k+ ARR
- Retain clients and drive net revenue retention growth
- Lead renewal and expansion conversations end to end, including pricing, contract terms, and commercial negotiation
- Proactively manage account health using leading indicators
- Build senior stakeholder relationships based on commercial insight and delivery
- Advocate internally for clients and drive issues to resolution across Customer Support, Product, and Operations
- Champion the Zinc product and address client concerns about features, pricing, and roadmap decisions
- Feed structured portfolio feedback into Product, Customer Support, and leadership
- Use live account health signals, usage data, and AI tooling
- Help shape Zinc's Crème Experience Strategy
- Work with a senior lead and contribute to enterprise customer growth
Requirements
What you’ll need- Commercial ownership of an enterprise account portfolio
- Knowledge of ARR, renewal dates, risk signals, and expansion opportunities
- Experience leading pricing and contract discussions end to end
- Ability to hold the line under procurement pressure and know when to flex
- Ability to build senior stakeholder relationships through commercial insight and delivery
- Ability to mobilise Customer Support, Product, and Operations to resolve client issues
- Strong knowledge of the product and ability to explain features, pricing, and roadmap decisions
- Ability to build internal business cases and influence decisions
- Ability to understand clients' businesses and provide commercial advice
- Proactive account diagnostics and early risk identification
Benefits
Comp & perks- £30,000 bonus (£90,000 OTE)
- 24 days holiday + Bank Holidays + your birthday off
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad
- 30 days to Work from anywhere
- Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to Spill Therapy
- Company socials, quarterly team socials
- Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries