Service Coordinator, Customer Service Coordinator

Zinga's

. Gather, check and organize all information required for each service job .

Posted 9/23/2026part-timeRemote • United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while managing multiple service jobs efficiently. Capable of tracking job progress, maintaining accurate records, and providing timely updates to customers.

Highest-signal resume keywords

Customer Service ExperienceStrong Phone Communication SkillsAttention to DetailOrganizational SkillsMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Industry Keywords

Service Job CoordinationWarranty Claim ManagementJob Progress TrackingCustomer Record UpdatingField Technician Coordination

About the role

Key responsibilities & impact

Gather, check and organize all information required for each service job
Work with installation teams to obtain missing or updated details
Contact manufacturers for warranty claim information and requirements
Provide customers with timely, accurate updates
Keep service jobs moving without delays or gaps
Track job progress and maintain accurate records
Follow up until each job is completed correctly
Call field technicians to confirm job details
Confirm warranty coverage, part details and claim requirements with manufacturers
Update customer records and service notes
Discuss timelines and expectations with customers
Identify and quickly resolve missing information
Manage multiple service jobs simultaneously

Requirements

What you’ll need

1+ year of customer service, administrative or coordination experience (preferred)
Strong phone and communication skills
Close attention to detail and good organization
Ability to juggle multiple tasks at a fast pace
A quiet, dependable home workspace and reliable internet
Consistent availability during scheduled hours
Monday–Friday, 10 a.m.–4 p.m. availability (about 30 hours per week)

Benefits

Comp & perks

401(k)
401(k) matching
Flexible schedule
Training & development
Work from home with part-time, flexible hours
Clear expectations and structured processes
A real path to full-time as the role grows
Opportunity for growth and advancement
Healthcare
Paid Time Off (PTO)
Paid Holidays
Team Events
Employee Purchase Discount Program
DailyPay (access a portion of earned pay early, with a small fee)